Customer Success Manager, Strategic Account Services (Canada) – Amazon – Toronto, ON
Location: Toronto, ON | Company: Amazon
Amazon Canada is hiring a Customer Success Manager based in Toronto, ON for its Strategic Account Services (SAS) team. In this strategic role, you will drive business growth for Amazon Canada’s largest Sellers by delivering insights, improving operations, and fostering high Seller satisfaction.
You will partner with Sellers to build and execute strategic joint business plans, explore merchandising and conversion opportunities, and surface operational improvements to support long-term success in a fast-paced, ambiguous environment.
About the role: Customer Success Manager
The Customer Success Manager is responsible for creating tailored solutions that drive value and growth for Sellers—providing strategic guidance in selection, merchandising, traffic, and conversion. You will analyze data, build business strategy, and manage account plans to maximize Seller performance.
You’ll serve as a strategic partner to Sellers, offering operational support, recommendations, and acting as a trusted advisor. Collaboration with cross-functional teams, elevating Seller concerns to leadership, and advocating for improvements are critical components of the role.
Benefits and Salary
Compensation and benefits are not listed in the job ad. Amazon typically provides details during later stages of the hiring process.
Job Details
⭐ Team: Strategic Account Services (SAS)
📍 Location: Toronto, ON, Canada
Requirements / Skills
- 4+ years of experience in customer success, account management, buying, merchandising, planning, or management consulting.
- Bachelor’s degree or equivalent.
- Proficiency in **English and Mandarin** at a full professional level.
- Strong client management, analytical, and communication skills.
- Ability to manage multiple projects, navigate ambiguity, and collaborate cross-functionally in a fast-paced environment.
How to Apply
Apply directly on Amazon’s career site using the “Apply Now” button.
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Job Summary & Tips for Applying
Drive growth through strategic thinking. Highlight accounts or projects where you partnered with clients to build joint business plans or improve performance. Use metrics and results to show how you delivered measurable value—for example, increasing conversion rates or seller satisfaction.
Nail cross-functional collaboration. Amazon values working backwards: demonstrate how you have partnered with internal teams (e.g., analytics, operations, UX) to resolve seller challenges or implement improvements.
Speak data fluently. Share examples of using analytics tools to derive insights or measure impact. Mention familiarity with BI tools, dashboards, or forecasting tools to reflect ability to present strategic recommendations clearly.
Lean into your multitasking expertise. This role requires juggling priorities in ambiguity. Give examples where you led strategic initiatives, managed diverse stakeholder needs, and communicated progress effectively.
Resume keywords: customer success, strategic planning, seller relationship, account management, business growth, data analysis, BI tools, bilingual (English, Mandarin), program improvement, cross-functional collaboration.
Plan your first 30 days. Outline how you’d establish key Seller relationships, audit account performance, identify quick-win opportunities, and propose optimization ideas to leadership. Showing this structured approach highlights your ownership mindset.