Customer Service Manager – Walmart – Montreal, QC
Location: Montreal, QC | Company: Walmart Store
Walmart stores are at the heart of the local community. As an associate, you’ll be the welcoming face our customers see each time they visit our stores. You offer that helping hand and keep our shelves full of the great products that our customers want and expect so that they come back time after time.
At Walmart, you’ll be part of a team working together to deliver exceptional customer experiences and helping Canadians save money to live better.
About the role: Customer Service Manager
Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. You will ensure compliance with Company programs while maintaining operational standards for safety and efficiency.
Your responsibilities include confirming that safe work processes and emergency procedures are followed (lifting techniques, area cleanliness, evacuations, emergency codes, theft prevention). You will manage customer and associate concerns, monitor all associates in the register area to ensure adequate coverage, coordinate breaks, and support checkout lanes as needed.
Benefits and Salary
Walmart offers a comprehensive benefits package including stock options, medical, dental, and vision coverage, life insurance, paid time off, Live Better U education programs, store discount, EQ Health, and a deferred profit sharing plan. Benefits depend on hours or employment status (full-time/part-time). Salary will be determined based on relevant experience.
Job Details
📌 Job Type: Regular/Permanent
⏰ Schedule: Morning, Afternoons, Evenings, Nights
📍 Location: 951 Rue du Marché Central, Bloc 2, Montreal, QC H4N 1K2
🆔 Job ID: R-2203138
📅 Date Posted: June 4, 2025
Requirements / Skills
- Flexible
- Helpful
- Good Listener
- Team Player
- Communicator
- Positive
How to Apply
Ready to lead Front End operations at Walmart? Click the button below to apply online.
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Job Summary & Tips for Applying
Emphasize your ability to coordinate Front End operations by describing how you ensured the register area was covered, managed breaks, and supported checkout lanes to maintain fast, friendly service.
Highlight your leadership skills by detailing how you trained associates on Company systems and procedures, maintained compliance with safety and emergency protocols, and resolved customer and associate concerns.
Showcase your focus on customer loyalty by explaining how you promoted Company initiatives (credit card services, Walmart Protection Plan, charitable programs, and promotions) and supervised accurate transaction processes to enhance the shopping experience.