Asset Protection Representative – Loblaws – Toronto, ON

Loblaws is hiring an Asset Protection Representative at their 17 Leslie St, Toronto, ON location. If you have a keen eye for detail, thrive under pressure, and hold a valid Provincial Security Guard Licence, this could be a strong next step in your career. Formerly known as Loss Prevention, the Asset Protection team at Loblaw is one of the largest in Canada — and they’re looking for someone ready to make a real impact in a busy retail environment.

This role puts you at the centre of store safety and loss reduction. You’ll work closely with store management, collaborate with law enforcement, and investigate everything from individual theft to organized retail crime (ORC) cases. It’s a hands-on position that blends investigative work, community engagement, and operational compliance — no two days look exactly the same.

About the Role: Asset Protection Representative

As an Asset Protection Representative, your primary focus is deterring, detecting, and addressing theft and fraud within Loblaws retail locations. You’ll actively monitor store activity using CCTV and surveillance systems, compile evidence for court or arbitration proceedings, and partner with your colleagues and management to build a culture of AP awareness. You’ll also participate in store-level audits and community events, adding variety to your day-to-day responsibilities.

Success in this role depends on your ability to work both independently and collaboratively. You’ll regularly liaise with local police services, coach colleagues on Asset Protection policies and procedures, and participate in management meetings and huddles. A professional and approachable demeanour paired with a high degree of integrity is essential for navigating sensitive situations with care and confidence.

Benefits and Salary

This position offers a starting pay rate of $21.00 per hour. In addition to competitive wages, Loblaws provides a 10% Colleague Discount, a company-matched Pension Plan, Health Benefits, and an Employee Stock Purchase Program. Loblaws will also reimburse your annual security licence costs and support your growth through in-house training programs and tuition assistance.

Responsibilities

In this role, you’ll handle a wide range of asset protection and investigative duties within a fast-paced retail setting. From front-line deterrence to compiling evidence for legal proceedings, your contributions directly protect Loblaws’ profitability and colleague safety.

• Deter and detect theft and fraud within retail locations, taking appropriate action when required
• Apprehend individuals involved in theft in accordance with provincial legislation and company policy
• Collaborate with other Asset Protection Representatives to investigate provincial or national organized retail crime (ORC) cases
• Liaise with local police services on a regular basis to support investigations and enforcement
• Investigate internal cases and compile and present evidence for court or arbitration proceedings
• Identify potential shrink opportunities through operational core compliance detection
• Build partnerships with store management through meetings and huddles; coach colleagues on AP policies and procedures
• Participate in store-level audits and community events

Requirements / Skills

Loblaws is seeking candidates who bring both security expertise and strong interpersonal skills to the role. The ideal candidate is someone who takes initiative, maintains composure under pressure, and is committed to upholding the highest standards of integrity and professionalism.

• Valid Provincial Security Guard Licence — this is a mandatory requirement for the position
• Knowledge of the Criminal Code of Canada, Trespass to Property Act, and Powers of Arrest
• Experience with CCTV and/or surveillance systems and a working knowledge of Windows-based applications (Word, PowerPoint, Outlook)
• Professional, friendly, and approachable demeanour when interacting with customers, colleagues, and law enforcement
• High degree of initiative and integrity suited to a dynamic, independent work environment
• Flexibility to work varied shifts including days, evenings, nights, and weekends as part of a 40-hour work week
• Candidates must be 18 years of age or older and willing to complete a criminal background check

How to Apply

To apply, follow the link below to the official Loblaws job posting. Make sure your resume is up to date and reflects relevant security or retail experience before submitting.

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