Customer Service Desk Associate – Walmart Canada – Edmonton, AB

Walmart Canada is seeking a friendly and detail-oriented Customer Service Desk Associate to join our team in Edmonton, AB. As the face of our store, you will provide exceptional customer service, assist with returns and refunds, and ensure that every customer has a positive shopping experience.

In this role, you will work closely with customers and store associates, handling inquiries, processing returns, and ensuring that all policies are followed correctly. If you enjoy helping people and thrive in a fast-paced environment, this temporary (fixed-term) position could be the perfect fit for you.

Position Overview: Customer Service Desk Associate – Walmart Canada

As a Customer Service Desk Associate at Walmart Canada, you will ensure customers receive prompt, professional service. Your responsibilities include processing returns, exchanges, and refunds, managing damaged merchandise, and assisting with customer inquiries while maintaining front-end security and compliance with store policies.

This role offers a great opportunity to develop skills in problem-solving, communication, and teamwork. By contributing to overall customer satisfaction, you will help create a positive shopping experience and gain valuable experience in retail, representing Walmart’s core values of service, integrity, and respect.

Key Responsibilities

As a Customer Service Desk Associate at Walmart Canada, your key responsibilities will include:

• Process refunds and exchanges following Walmart’s Refund Automation procedures and company policies.
• Assist customers with inquiries, directions, and general information to ensure a smooth shopping experience.
• Manage sales tax-exempt records and ensure compliance with regulatory requirements.
• Handle defective merchandise by completing defective slips and ensuring proper processing.
• Ensure all returned merchandise is verified against refund slips before returning it to the sales floor.
• Assist with front-end security by monitoring returns and exchanges to prevent fraud or shrinkage.
• Maintain accurate records for all transactions and ensure proper scanning of items before returning them to the sales floor.

What Makes You the Ideal Candidate

• You have a friendly and approachable demeanor and enjoy helping customers with their needs.
• You’re able to handle multiple customer requests at once and remain calm under pressure.
• You possess excellent communication skills and can provide clear and concise information to customers.
• You are detail-oriented and ensure that all company policies and procedures are followed precisely.
• You thrive in a team environment and are willing to assist in various store operations as needed.

Basic Qualifications

The following qualifications are required for the Customer Service Desk Associate role:

• Strong interpersonal and customer service skills.
• Ability to work flexible hours, including mornings, afternoons, evenings, and nights.
• Attention to detail and the ability to handle transactions accurately.

Preferred Qualifications

No preferred qualifications are listed for this position, making it a great opportunity for those looking to begin or grow their career in customer service and retail.

Compensation and Benefits

At Walmart Canada, we offer competitive wages and benefits to support your overall well-being. Benefits for the Customer Service Desk Associate role may include:

• Healthcare, dental, and life insurance (dependent on employment status).
• Paid vacation and time off.
• Store discounts and special discount days.
• Advanced Education opportunities through Walmart’s Live Better U program.

How to Apply

If you’re looking for an exciting and rewarding opportunity as a Customer Service Desk Associate this is your chance to join the Walmart Canada in Edmonton, AB

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