Top Customer Solutions Developer II, Data Analytics – Google – Waterloo, ON
Join Google as a Top Customer Solutions Developer II in Waterloo, ON, where you’ll be part of a global team dedicated to helping customers transform their businesses with Google Cloud. This role offers a unique opportunity to work closely with customers, providing high-touch support and ensuring their success on the Google Cloud Platform.
As a key member of the team, you’ll focus on proactive solutions and customer-centric support, aiming to optimize product performance and enable continuous growth for our clients. This is a chance to make a significant impact by troubleshooting technical issues, improving documentation, and enhancing product usability.
About the Role: Top Customer Solutions Developer II
In this role, you’ll troubleshoot technical problems for customers, providing solutions through debugging, networking, system administration, and coding/scripting. Your efforts will make our products easier to adopt and use, ensuring customer satisfaction and long-term success on the Google Cloud Platform.
You’ll also play a critical role in compliance and safety by managing technical escalations and working as part of a global team that ensures 24-hour customer support. This may include non-standard hours or weekend work to meet the needs of our clients.
Benefits and Salary
The Canada base salary range for this full-time position is CAD 158,000-162,000, plus bonus, equity, and benefits. Google offers competitive benefits, including health care, retirement plans, and professional development opportunities.
Job Details
📌 Job Type: Full-time
🏢 Company: Google
📍 Location: Waterloo, ON
🗓️ Date Posted: 2026-02-11
💰 Pay: CAD 158,000-162,000
Responsibilities
As a Top Customer Solutions Developer II, you’ll work on resolving customer issues and ensuring product readiness. Your role is crucial in driving customer success and enhancing Google Cloud’s offerings.
- Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
- Develop an in-depth understanding of Google Cloud’s product technology through troubleshooting and diagnosing customer-reported issues.
- Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
- Understand customer issues and advocate for their needs with internal teams to improve the product.
- Ensure 24-hour customer support, including non-standard hours or shifts, and weekend work as needed.
Requirements / Skills
The ideal candidate will thrive in a fast-paced environment and possess the skills necessary to drive customer success on Google Cloud. Google values candidates who are proactive and customer-focused.
- Bachelor’s degree in Science, Technology, Engineering, or equivalent practical experience.
- 6 years of experience troubleshooting and advocating for customers’ needs.
- Experience with distributed systems and solutions, design patterns, or best practices.
- Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
- Experience with web technologies such as HTTP, HTML, DNS, TCP.
How to Apply
Interested candidates are encouraged to apply through the official Google Careers portal. Ensure your application is tailored to the job description and highlights your relevant experience and skills.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Top Customer Solutions Developer II role at Google in Waterloo is perfect for candidates who excel in troubleshooting, customer advocacy, and distributed systems. On your resume, emphasize any experience with technical support, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in cloud computing or data analytics, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like troubleshooting, distributed systems, and customer advocacy that appear in the posting. Quantify your achievements where possible (e.g., “resolved 95% of customer issues within 24 hours” or “developed tools that improved system efficiency by 20%”). Write a brief cover letter expressing your genuine interest in Google and why you’re excited about this opportunity in Waterloo. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Google‘s values, recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your relevant skills. Common questions may include scenarios about customer service, teamwork, handling pressure. Dress appropriately for a tech environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.