Supervisor – Tim Hortons – Ottawa, ON

Tim Hortons on Place d’Orléans Drive in Ottawa is looking for an experienced Shift Supervisor to help lead the team and keep daily operations running smoothly. This is a full-time position that puts you right at the heart of the action — managing people, upholding standards, and keeping things on track from open to close.

If you’re the kind of person who thrives under pressure, stays sharp during a busy rush, and takes pride in a well-run shift, this role could be a strong fit. You’ll be hands-on with team supervision, food safety, and administrative responsibilities — all in a fast-paced restaurant setting.

About the Role: Shift Supervisor

As a Shift Supervisor at Tim Hortons, you’ll be responsible for overseeing all aspects of the restaurant during your shift. That means directing the team, maintaining operations standards, and ensuring every guest experience meets the mark. You’ll also pitch in with baking and kitchen prep when the situation calls for it — this is a roll-up-your-sleeves kind of leadership role.

Beyond the floor, you’ll handle administrative duties and record keeping, which requires a methodical approach and attention to detail. Whether it’s completing logs, tracking compliance, or monitoring health and safety protocols, accuracy and consistency are key parts of this job.

Benefits and Salary

Specific compensation details were not listed in this posting. Tim Hortons is a well-known Canadian brand with a broad national presence, and full-time positions typically come with access to employee perks and a structured work schedule. Reach out during the application process to confirm compensation and any benefits associated with this role.

Responsibilities

In this role, you’ll oversee the full operation of the restaurant during your assigned shifts. From guiding team members to maintaining food quality and safety standards, your leadership directly shapes the guest experience and the team’s performance.

• Supervise restaurant operations and team members throughout each shift to ensure a smooth and efficient experience
• Monitor health and safety, food safety, and operational standards with close attention to detail
• Assist with baking and kitchen preparation as needed to support production goals
• Complete administrative duties and maintain accurate record keeping throughout the shift
• Adapt quickly to changing conditions and think on your feet when challenges arise mid-shift

Requirements / Skills

The ideal candidate is someone who has experience in a restaurant or food service environment and is comfortable taking charge. Tim Hortons values supervisors who lead by example, communicate clearly, and keep calm when things get busy.

• Leadership experience in a restaurant, food service, or retail environment is a strong asset
• Knowledge of food safety and health standards and the ability to enforce them consistently
• Strong attention to detail when it comes to operations, compliance, and documentation
• Adaptability and the ability to think quickly when situations change during a shift
• Organizational skills to manage administrative tasks and record keeping accurately
• Willingness to assist with baking and kitchen prep as part of a team-oriented approach

How to Apply

To apply, use the link below to access the official job posting through HigherMe. Make sure your resume is current and reflects any relevant supervisory or food service experience before submitting.

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