Supervisor – Tim Hortons – Ottawa, ON

Tim Hortons is looking for a motivated and experienced Shift Supervisor to join the team at their 525 Somerset Street West location in Ottawa, Ontario. This is a full-time, permanent opportunity for someone who thrives in a fast-paced food service environment and takes pride in leading a team to deliver outstanding results every shift.

As a Shift Supervisor at Tim Hortons, you’ll be the go-to leader on the floor — overseeing service levels, product quality, food safety, and team morale while keeping things running smoothly from open to close. If you’re passionate about people and operations, this role offers the perfect blend of responsibility and energy.

About the Role: Shift Supervisor

In this leadership position, you’ll be responsible for the overall performance of the restaurant during your shift. That means managing product availability and quality, maintaining cleanliness standards, handling customer service issues with professionalism, and ensuring every team member is set up to succeed. You’ll open and close shifts, assign duties, manage cash floats, and make sure the restaurant is stocked and ready for the next crew.

Beyond day-to-day operations, you’ll play a key role in health and safety compliance, working in accordance with occupational health and safety legislation and ensuring all team members follow safe work practices. You’ll also contribute to a positive and inclusive workplace culture — conducting pre-shift huddles, providing coaching, and supporting training initiatives that help your team grow.

Benefits and Salary

Tim Hortons offers a welcoming and flexible work environment with new challenges every day. Employees enjoy the camaraderie of a close-knit team culture and the satisfaction of serving their community. Accommodations are available upon request for applicants with disabilities. Specific compensation details were not listed in this posting — candidates are encouraged to discuss pay and any additional perks directly with the hiring manager during the interview process.

Responsibilities

Every shift brings a mix of operational oversight, team leadership, and customer-facing responsibilities. As Shift Supervisor, you’ll be expected to manage multiple priorities simultaneously while keeping the team focused, motivated, and on track with Tim Hortons’ standards.

• Oversee service quality and ensure product standards, availability, and cleanliness are consistently maintained throughout the shift
• Supervise team members and assign duties as needed to ensure smooth restaurant operations
• Conduct pre-shift huddles to align the team, boost morale, and communicate priorities for the shift
• Handle customer complaints quickly and professionally, putting corrective actions in place as needed
• Manage cash floats and balance registers at the end of each shift
• Maintain food safety standards including recording temperature logs and following all applicable documentation requirements
• Enforce health and safety policies, report injuries, accidents, and unsafe conditions to the Restaurant Manager
• Support recruitment and training by assisting the Restaurant Manager and providing coaching and feedback to team members
• Ensure proper uniform standards are upheld by all employees during the shift

Requirements / Skills

The ideal candidate is an energetic, people-focused leader with a solid background in food service and a genuine passion for delivering great guest experiences. Tim Hortons values consistency, accountability, and a positive attitude in their supervisors.

• Previous food service industry experience is required to hit the ground running in this role
• Excellent knowledge of Tim Hortons products and procedures ensures you can guide your team with confidence
• Strong communication and interpersonal skills are essential for coaching staff and managing customer interactions
• Previous supervision experience is considered a strong asset for this leadership role
• Customer service focus with the ability to handle complaints calmly and professionally under pressure
• Consistent adherence to policies and procedures including health, safety, and food safety standards
• Successful completion of a criminal background check is required for all candidates considered for hire

How to Apply

Ready to take your food service career to the next level? Submit your application through the official Tim Hortons job posting and take the first step toward joining a team that truly values its people. Whether you’re an experienced supervisor or a rising star ready for more responsibility, this could be the opportunity you’ve been waiting for in Ottawa.

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