Supervisor – Tim Hortons – Ottawa, ON
Location: Ottawa, ON | Company: Tim Hortons
Join the Tim Hortons team as a Supervisor in the vibrant city of Ottawa. This full-time role offers the opportunity to lead a dynamic team, ensuring top-notch service and a welcoming atmosphere for all guests.
As a Shift Supervisor, you will be at the heart of the action, overseeing service quality, food safety, and team success. This is a chance to make a real impact in a fun and supportive environment.
About the Role: Supervisor
In this role, your main duties will include overseeing the service level, maintaining product quality, and ensuring food safety standards are met. You’ll also be responsible for creating a positive atmosphere where team members thrive.
You’ll ensure compliance with health and safety regulations, motivate your team during shifts, and handle customer interactions with professionalism.
Benefits and Salary
Working at Tim Hortons offers a flexible environment with new challenges every day. You’ll be part of a team where your contributions are valued and where you can grow professionally.
Job Details
📌 Job Type: Full-time, Permanent
🏢 Company: Tim Hortons
📍 Location: Ottawa, ON
🗓️ Date Posted: 2026-01-29
Responsibilities
Every day as a Supervisor at Tim Hortons, you’ll ensure the smooth operation of the restaurant. Your role is crucial in maintaining the high standards of service and safety that Tim Hortons is known for.
- Oversee the level of service and product quality during shifts
- Ensure compliance with health and safety legislation
- Motivate and supervise team members
- Handle customer service complaints professionally
- Assign duties and balance cash at the end of shifts
Requirements / Skills
The ideal candidate for this role is someone with strong leadership skills and a passion for delivering excellent customer service. Tim Hortons values dedication and the ability to work well in a team.
- Previous experience in the food service industry
- Strong communication and interpersonal skills
- Excellent customer service focus
- Knowledge of Tim Hortons products and procedures
- Ability to adhere to policies and procedures consistently
How to Apply
Interested candidates are encouraged to apply through the official posting. Ensure your application reflects your skills and enthusiasm for joining Tim Hortons.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Supervisor role at Tim Hortons in Ottawa is perfect for candidates who excel in leadership, customer service, and team management. On your resume, emphasize any experience with supervision, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in food service, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like supervision, customer service, and team leadership that appear in the posting. Quantify your achievements where possible (e.g., “managed a team of 10” or “resolved customer complaints effectively”). Write a brief cover letter expressing your genuine interest in Tim Hortons and why you’re excited about this opportunity in Ottawa. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Tim Hortons‘ values, recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership skills. Common questions may include scenarios about customer service, teamwork, handling pressure. Dress appropriately for a food service environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.