Service Advisor – Tesla – Sherbrooke, QC

Join Tesla in Sherbrooke, QC as a Service Advisor and be part of a team working with one of the most progressive vehicle brands in the world. This role is perfect for those who thrive in high-level customer interaction and possess a strong technical acumen.

In this position, you’ll engage with both customers and employees, ensuring top-notch service and support for Tesla’s cutting-edge electric vehicles. If you’re passionate about the latest EV technology, this is the opportunity for you.

About the Role: Service Advisor

As a Service Advisor, you’ll respond to phone calls, emails, and in-person visits, addressing customer concerns with exceptional attention and response time. You’ll also record issues accurately in the Dealer Management System, ensuring every detail is captured.

You’ll be responsible for coordinating vehicle details prior to delivery, maintaining clear communication with customers about estimated completion times, and ensuring seamless service operations. Your role is crucial in maintaining Tesla’s high standards of safety and teamwork.

Benefits and Salary

As a full-time Tesla employee, you’ll enjoy comprehensive benefits from day one, including company-paid health, dental, vision, life, and disability insurances. Additional perks include an RRSP with employer match, employee stock purchase plans, and more. The salary ranges from $17.10 to $33.06 per hour, depending on experience and position level.

Responsibilities

As a Service Advisor, your day-to-day tasks will revolve around ensuring customer satisfaction and efficient service operations. Your role will be pivotal in maintaining Tesla’s reputation for excellence.

• Respond to phone calls and emails promptly, ensuring customer issues are addressed efficiently.
• Record customer concerns accurately in the Dealer Management System.
• Coordinate vehicle details and ensure smooth delivery processes.
• Provide updates and estimated completion times to customers.
• Work closely with the service team to escalate issues when necessary.

Requirements / Skills

The ideal candidate will have a blend of technical knowledge and customer service skills. Tesla values innovation and dedication in its team members.

• Technical knowledge of vehicle maintenance and repair methods.
• Experience with a variety of tools and automotive test equipment.
• Strong communication skills to interact with customers and team members.
• Ability to use Dealer Management Systems and MS Office.
• Must hold a valid Class 5, G, or G2 driver’s license in Canada.

How to Apply

Interested candidates are encouraged to apply through the official Tesla careers page using the link provided below.

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