Senior Product Manager, Canada Lifecycle Management Lead – Amazon – Toronto, ON
Location: Toronto, ON | Company: Amazon
As a Senior Product Manager with Amazon Leo in Toronto, ON, you will lead customer lifecycle management for the Canadian market, with ownership of retention, customer satisfaction, and revenue growth. This role focuses on defining customer needs, identifying pain points, and shaping end-to-end lifecycle experiences across acquisition, retention, win-back, upgrades, and add-ons.
You will work cross-functionally with Business Strategy, Product, Sales, Marketing, Finance, Legal, Operations, Customer Service, and Field Services, operating with high ownership in a fast-paced, ambiguous environment while balancing customer experience and business financials.
About the role: Senior Product Manager (Lifecycle Management)
In this role, you will own lifecycle strategy and execution for Amazon Leo’s Canadian subscriber base. You’ll analyze customer data and trends, build business cases for new initiatives, and present clear, data-driven recommendations to executive leadership. You will also own churn forecasting and lead performance reviews with actionable insights.
Benefits and Salary
This posting does not list compensation details. Amazon offers a comprehensive benefits package that may include health coverage, paid time off, and retirement plans, depending on eligibility and location.
Job Details
📌 Job Type: Senior Product Manager (Lifecycle Management)
🏢 Company: Amazon Leo (Amazon Kuiper Systems Canada ULC)
📍 Location: Toronto, ON, Canada
🆔 Job ID: 3151347
Key Responsibilities
- Develop and execute strategies to optimize the subscriber base and hit retention, satisfaction, and revenue targets
- Own retention and win-back strategies across all customer touchpoints
- Lead upgrade, add-on, and trade-in strategies with cohesive lifecycle experiences
- Analyze customer data and trends to inform product strategy and lifecycle journeys
- Own churn forecasting for long-range planning and near-term operations
- Track and report lifecycle KPIs in weekly, monthly, and quarterly business reviews
- Produce business analyses, financial models, and written strategy documents
- Influence cross-functional teams and collaborate globally to share best practices
Requirements / Skills
- 5+ years experience in product management, corporate strategy, lifecycle management, or analytics
- 5+ years managing business metrics (P&L, revenue targets, retention or loyalty)
- 5+ years experience in consumer telecommunications or satellite services
- Experience owning and driving roadmap strategy
- Strong analytical, problem-solving, and stakeholder-management skills
- Comfort working in an entrepreneurial, fast-paced environment
How to Apply
If you’re excited to lead customer lifecycle strategy for a next-generation satellite broadband service in Canada, apply directly through Amazon’s careers portal.
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Job Summary & Tips for Applying
For this Senior Product Manager – Lifecycle Management role, highlight experience owning retention, churn, and customer growth strategies in consumer telecom, internet, or satellite services. Strong candidates clearly demonstrate how they used customer data to shape lifecycle journeys and influence executive decision-making.
Be ready to show examples of roadmap ownership, cross-functional leadership, and building business cases that balance customer experience with financial outcomes. Experience forecasting churn, running KPI reviews, and operating in ambiguous, high-ownership environments will strengthen your application.
