Member Service Assistant – Costco Wholesale – Winnipeg, MB

Costco Wholesale Canada is looking for a friendly, dependable Member Service Assistant to join their team at the Winnipeg location on 1315 St. James Street. If you enjoy working with people, take pride in providing exceptional service, and value a safe and welcoming environment, this could be a great fit for you.

In this role, you’ll be the first — and last — face members see when they visit the warehouse. From greeting members at the entrance to verifying receipts at the exit, you’ll play a key part in making every visit smooth, safe, and positive. You’ll also be responsible for warehouse safety and security checks, keeping the facility running safely and efficiently throughout the day.

About the Role: Member Service Assistant

As a Member Service Assistant at Costco Winnipeg, your day-to-day work will revolve around member interaction and warehouse security. You’ll greet and verify memberships at the entrance, assist members with carts, keep the entrance and exit areas tidy, and conduct hourly safety and security inspections both inside the warehouse and around the perimeter using your personal vehicle.

This position requires someone who is observant, personable, and comfortable following structured procedures. You’ll work closely with the duty manager, attend warehouse safety meetings, complete inspection reports, and exercise discretion when monitoring sensitive activities such as armored vehicle pick-ups. Teamwork, reliability, and attention to detail are essential in this position.

Benefits and Salary

Costco Wholesale is well known for offering employees a competitive compensation package and a positive work culture. While specific salary details are not listed for this posting, Costco Canada is recognized across the country for providing above-average wages, comprehensive benefits, and strong opportunities for career advancement within the organization. Employees often cite a supportive team environment and company stability as key reasons they stay with Costco long-term.

Responsibilities

The Member Service Assistant role at Costco covers a wide range of duties that keep the warehouse safe, welcoming, and running smoothly. You’ll interact with members throughout their visit while also performing important security and safety functions that protect both staff and shoppers.

• Greet and verify members at the warehouse entrance, checking membership cards and offering carts as needed
• Conduct hourly safety and security inspections throughout the warehouse and the surrounding perimeter, correcting hazards such as spills, trip hazards, and blocked exits
• Track member counts using a handheld counter, reporting half-hourly figures to the Front End and recording them on weekly reports
• Complete inspection forms and present results to the duty manager; attend scheduled warehouse safety meetings
• Monitor warehouse access, discretely observe sensitive transactions (e.g., armored vehicle pick-ups, register set-up), and operate a panic button when required
• Check backpacks, lunch pails, strollers, and other bags at the exit as part of loss prevention procedures
• Verify member receipts at the exit, comparing items to purchases, marking receipts, and thanking members as they leave
• Perform after-hours perimeter security checks using your personal vehicle and communicate by 2-way radio with the duty manager
• Assist in other areas of the warehouse as required by management

Requirements / Skills

Costco is looking for candidates who are personable, responsible, and safety-conscious. You don’t need prior industry experience — what matters most is your attitude, your reliability, and your genuine willingness to provide outstanding member service. The ideal candidate is someone who can stay alert, work independently, and communicate effectively with both team members and the public.

• High School Diploma or GED is preferred but not strictly required
• Valid Driver’s License and access to a personal vehicle are required for after-hours perimeter checks
• Strong interpersonal skills — you’ll be greeting and assisting members throughout every shift
• Observational and safety awareness — ability to identify and correct hazards and monitor for security concerns
• Ability to work independently and exercise discretion in sensitive situations
• French language skills (oral and written) are required for candidates applying to Quebec locations

How to Apply

Ready to join one of Canada’s most respected retailers? Click the button below to submit your application directly through the official Costco Canada job portal. Make sure your contact information is up to date and review your application carefully before submitting.

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