Member Service Assistant – Costco Wholesale Canada Ltd. – Toronto, ON
Location: Toronto, ON | Company: Costco Wholesale
Costco Wholesale Canada Ltd. is hiring a Member Service Assistant in Toronto, ON. In this frontline role, you’ll greet members, verify membership cards, perform entry/exit checks, and support warehouse safety and security protocols while delivering prompt, courteous service.
You will actively assist members at entry and exit, check receipts for accuracy, direct members to products and services, and help with loading when needed. The position also includes routine safety checks and monitoring access in alignment with warehouse procedures.
About the role: Member Service Assistant
The Member Service Assistant greets members, verifies membership, and keeps entry counts. At exit, you’ll review receipts, compare items, and thank members. Throughout the shift you’ll provide high-level member service, assist with directions on the sales floor, and arrange help as required.
Duties may include warehouse safety/security checks (on foot and via perimeter monitoring), reporting suspicious activity to the duty manager, and following established procedures for access control. You’ll also support cart management (e.g., drying wet carts) to keep entry/exit areas safe and efficient.
Benefits and Salary
The job ad does not list compensation or benefits. Details are typically provided during the hiring process.
Job Details
📌 Job Type: Member Service / Frontline Operations (On-site)
📍 Location: 100 Billy Bishop Way, Toronto, ON
🛡️ Focus: Entry/exit assistance, receipt checks, safety & access monitoring
Requirements / Skills
- Outstanding member service—friendly, proactive, and solutions-oriented.
- Ability to verify memberships, perform receipt checks, and follow procedures.
- Comfort with safety/security routines and reporting protocols.
- Clear communication and teamwork in a fast-paced warehouse environment.
- Reliability and attention to detail at entry/exit points.
How to Apply
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Job Summary & Tips for Applying
Prove you deliver excellent member service. Emphasize roles where you greeted customers, handled questions quickly, and resolved issues calmly. Call out achievements such as reducing entry lineups, improving exit flow, or receiving positive feedback for service quality.
Show accuracy and integrity at the exit. Explain how you’ve verified purchases or performed checks with speed and precision—balancing a friendly approach with careful attention to detail. If you have cash-handling or loss-prevention experience, mention it; it translates well to receipt review and access monitoring.
Highlight safety and situational awareness. Use examples of following SOPs, reporting hazards, or assisting during incidents (e.g., spills or access concerns). If you’ve worked with radio communication, perimeter checks, or opening/closing routines, include that—these are strong signals for a warehouse environment.
Make your resume ATS-friendly. Add keywords such as member service, receipt check, access control, loss prevention support, warehouse safety, front door/exit operations, and radio communication. Keep bullets concise and results-oriented (e.g., “Processed exit checks for 300+ members/shift; maintained queue times under 2 minutes”).
Your first 30 days. Outline how you’ll learn entry/exit procedures fast, master receipt-check accuracy, and coordinate with supervisors on peak-time coverage. Offer a simple plan: observe peak patterns, propose a queue-management tweak, and document a quick “receipt exceptions” playbook for consistency across the team.