Member Service Assistant – Costco – Vancouver, BC

Vancouver’s Costco Wholesale location at 605 Expo Blvd is looking for a friendly and dependable Member Service Assistant to join their team. If you enjoy working with people, take pride in keeping a safe environment, and love the energy of a busy warehouse setting, this could be the opportunity you’ve been waiting for.

This role puts you front and centre of the member experience — from welcoming folks at the door to ensuring a smooth and secure exit for everyone who shops at the warehouse. It’s a hands-on position that blends customer service, safety monitoring, and security responsibilities in one dynamic role.

About the Role: Member Service Assistant

As a Member Service Assistant at Costco Vancouver, your primary mission is to create a welcoming atmosphere while keeping the warehouse safe and secure. You’ll be the first and last face members see during their visit — verifying membership cards at entry, conducting receipt checks at exit, and making sure every interaction ends with a genuine thank-you. Beyond the front door, you’ll be conducting hourly safety and security walks throughout the warehouse and around the perimeter, including from your own personal vehicle after hours.

Teamwork and communication are central to this position. You’ll coordinate with the duty manager, complete inspection forms, attend warehouse safety meetings, and use a two-way radio to report on door status and suspicious activity. Costco is known for its commitment to both member satisfaction and workplace safety, and this role embodies both of those values on a daily basis.

Benefits and Salary

This Member Service Assistant position at Costco Vancouver offers a pay rate of $20.00 per hour. Costco is well known across Canada for offering competitive compensation and a supportive work culture. Employees typically benefit from Costco’s strong reputation as an employer, including access to a positive and team-oriented work environment.

Responsibilities

In this role, every shift brings a mix of member-facing interactions and behind-the-scenes safety work that keeps the warehouse running smoothly. From greeting members at the door to conducting security walks around the perimeter, your efforts directly contribute to a safe, welcoming, and efficient shopping environment at Costco Vancouver.

• Greet and verify members at the warehouse entrance — checking membership cards, offering carts, and maintaining a clean entry and exit area
• Conduct hourly safety and security checks throughout the warehouse and perimeter on foot, identifying and correcting hazards such as spills, trip hazards, and blocked exits
• Track member counts using a handheld counter, reporting half-hourly tallies to the Front End and recording them on weekly reports
• Monitor warehouse access and discretely observe armored transport vehicle pick-ups, jewelry and register drawer set-ups, while holding a panic button
• Check member receipts at exit for accuracy and validity, comparing items to merchandise, marking receipts with a highlighter, and resolving any concerns promptly
• Assist members with directions, loading help, and other requests — drying off wet carts and enlisting assistance as needed
• Complete after-hours security patrols from your personal vehicle, monitoring the exit door and warehouse perimeter, and reporting suspicious activity or calling police when necessary
• Fill out inspection forms, present results to the duty manager, and attend warehouse safety meetings regularly

Requirements / Skills

Costco is looking for someone who is personable, reliable, and comfortable working both independently and as part of a close-knit team. The ideal candidate approaches every interaction with a warm smile and a sense of responsibility — whether they’re helping a member find a product or patrolling the parking lot late at night.

• High School Diploma or GED preferred, though not strictly required
• Valid Driver’s Licence and access to a personal vehicle — required for after-hours security checks around the warehouse perimeter
• Strong communication skills — you’ll be interacting with members, duty managers, and team members throughout every shift
• Attention to detail — critical for accurate receipt checks, inspection forms, and identifying safety hazards
• Reliability and professionalism — punctuality and a consistent, positive attitude are essential in this member-facing role
• Bilingual in French (oral and written) required for candidates applying to Costco locations in Quebec

How to Apply

Ready to bring your friendly attitude and commitment to safety to the Costco Vancouver team? Click the button below to submit your application through the official Costco Canada job portal. Make sure your contact details are up to date and take a moment to review the role requirements before applying.

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