Member Service Assistant – Costco – Sherbrooke, QC

Join Costco Wholesale Canada Ltd. as a Member Service Assistant in Sherbrooke, QC. In this front-facing role, you’ll be the welcoming presence at the warehouse entrance and exit, ensuring members are greeted, verified, and assisted while also maintaining safety and security checks. This is an excellent opportunity for individuals who are attentive, service-oriented, and reliable—ready to support Costco’s high standards of customer experience and workplace safety.

You’ll balance member service with security responsibilities, from greeting members with a smile and checking receipts to conducting hourly warehouse and perimeter inspections. If you’re detail-driven, comfortable with responsibility, and can thrive in a fast-paced environment, this role is for you.

About the Role: Member Service Assistant

As a Member Service Assistant, you’ll actively greet members, verify membership cards, and keep track of entry counts. You’ll also monitor warehouse access, perform hourly safety/security checks (including by foot and personal vehicle), and ensure the entry/exit areas are safe and welcoming. At exits, you’ll check receipts for accuracy, thank members, and resolve concerns promptly.

This position combines customer interaction with warehouse security tasks, ensuring a safe, efficient, and positive shopping environment for members and employees alike.

Responsibilities

• Conduct hourly warehouse and perimeter safety/security checks; correct hazards and complete inspection reports.
• Greet members at entry, verify membership cards, and provide carts if needed.
• Click handheld counter to track entry counts; report half-hourly counts to Front End.
• Monitor warehouse access and armored vehicle procedures; discreetly observe jewelry/register setups and pickups.
• Check bags, strollers, or briefcases at exit when required; plug in electric scooters upon return.
• Check member receipts at exit for accuracy and validity; thank members for their visit.
• Provide courteous service by directing members to products/services and arranging assistance when needed.
• Perform after-hours vehicle perimeter checks and report suspicious activity.

Job Details

Requirements / Skills

• Education: High School Diploma or GED preferred.
• Licenses/Certifications: Valid Driver’s License and personal vehicle required.
• Experience: None required.
• Skills: Customer service focus, reliability, and attention to detail.
• Quebec Note: Must be able to communicate in French (oral and written).

How to Apply

Interested in a front-line service and security role with Costco Wholesale Canada? Apply now through the official careers portal:

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