Manager – Reliability, Maintenance, and Engineering (RME) – Amazon – Ottawa, ON / Etobicoke, ON

Amazon’s Reliability, Maintenance, and Engineering (RME) team is seeking an experienced Manager to join our North American team, serving as the central RME Point of Contact (POC) across multiple Amazon sites. You will provide primary support to the Amazon delivery station network, leading teams and initiatives focused on the optimization of maintenance, repair, and vendor management operations across the Global Specialty Fulfillment sector. If you are a strategic thinker who combines your passion for operational excellence with engineering innovation, here is your chance to have a real impact on a fast-paced, high-growth environment.

At Amazon, we are committed to setting the standard for the best possible customer experience by ensuring their orders of any size are delivered quickly, accurately, and cost-effectively. We continuously innovate to achieve best-in-class service levels, and as part of the RME team, you would be at the leading edge of driving those goals.

What Does a Manager in Reliability, Maintenance, and Engineering Do at Amazon?

As a Regional Portfolio Manager within the RME division, you’ll be responsible for strategic and tactical leadership across multiple sites on maintenance, repair, and vendor management. The role requires strong collaboration, influencing, and relationship skills from all levels of the organization. You will work on complex projects including engineering and commissioning, manage vendor performance in support of Amazon’s high standards for operational excellence.

Your scope will include managing technical and operational teams, overseeing vendors, and informing long-term strategy development. You will also be expected to mentor and technologically guide various cross-functional teams, vendors, and senior leaders across Amazon Business Units to ensure that maintenance operations across Amazon maintain the highest level of reliability and efficiency.

Responsibilities- Key at Amazon RME

In this role, you will be expected to:

• Lead and manage engineering and commissioning related to complex projects.
• Provide technical guidance to site teams, vendors, and other Amazon business units.
• Coordinate information between teams to ensure alignment on project goals and execution.
• Develop and implement long-term strategies to improve cost-effectiveness and operational efficiency.
• Source, negotiate, and hold vendors accountable to key performance indicators (KPIs) and service standards.
• Manage a team of 10 direct reports and oversee performance metrics.
• Travel up to 70% within the North East states to support regional operations and business needs.

Life as an RME Manager at Amazon

This is a dynamic role, responsive in its approach, and meeting the standards of Amazon for Operational Excellence. The RME Manager will require high travel and be available any time, 24/7. You must develop good relationships with team members and clients, having the independence to drive continuous improvement and empower your team to think innovatively to solve complex problems in a dynamic environment.

Why Choose a Career in Amazon RME?

In the environment Amazon RME provides to professionals, it drives technical and operational challenges. Working as a manager in the RME team at Amazon means you’ll contribute to pioneering solutions that keep pushing the needle on the future of fulfillment and delivery, with an operations function that is reliable, efficient, and cost-effective.

This role also aligns with Amazon’s commitment to work-life balance, offering flexible working hours and an opportunity for development. We are an equal opportunity employer and welcome applications from all candidates, including those from diverse backgrounds.

Basic Qualifications for RME Manager at Amazon

The candidate applying for this position must meet the following basic qualifications:

• 7+ years of experience in employee and performance management.
• 5+ years of experience in distribution or manufacturing, with mechanical or electrical expertise.
• 7+ years of experience in facilities management, corporate administrative services, or related fields.
• A Bachelor’s degree or 2+ years of Amazon experience.
• Ability to work a flexible schedule that may include weekends, nights, or holidays as needed.

Preferred Qualifications for Enhanced Career Growth

While not required, the following qualifications are highly desirable:

• Experience with design review processes incorporating electrical, mechanical, and automation controls.
• Knowledge of automated conveyor systems and controls, industrial electrical systems, and schematic reading.
• Familiarity with Computerized Maintenance Management Systems (CMMS), preventive maintenance, and industrial electronics.

How to Apply

If you’re looking for an exciting and challenging opportunity as a Manager in Reliability, Maintenance, and Engineering (RME) at Amazon, this is your chance to make a significant impact on Amazon’s North American operations.

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