Food Service Supervisor – Tim Hortons – Vancouver, BC
Location: Vancouver, BC | Company: Tim Hortons
Tim Hortons is hiring a Food Service Supervisor (Full-Time) in Vancouver, BC at 1299 Robson Street, Vancouver, BC V6E 1C2. This Team Supervisor role is operational in nature and focuses on supervising team member activities on shift to ensure standards around people, product, cleanliness, and an Exceptional Guest Experience are met.
You’ll lead the team throughout the shift with a positive attitude, support day-to-day operations, and help keep the restaurant running smoothly—especially during busy periods—while reinforcing respectful, guest-first service and consistent execution of Tim Hortons operating standards.
About the role: Food Service Supervisor
In this position, you supervise, direct, and coordinate restaurant team members during their shift, including scheduling staff, assigning duties, and providing ongoing, specific direction. You lead by example, demonstrating the importance of treating every team member and guest with respect, reacting immediately to issues that require attention, and ensuring work schedules are met.
You’ll also support the Restaurant Manager with recruitment and retention strategies, provide consistent training that positively impacts operations, and train staff in job duties, sanitation, and safety procedures. The role includes orienting and monitoring new team members using PTS and a feedback binder, reporting performance to restaurant leadership, maintaining optimal team member coverage, and stepping into various positions during peak times to maintain service levels through demonstrated floor leadership.
Benefits and Salary
The posting does not list salary or benefits details. It highlights a workplace with opportunity, flexibility, and new challenges in a fun, flexible environment where guests are your neighbours and co-workers are your friends. This is a Full-Time position.
Job Details
📌 Job Type: Food Service Supervisor (Team Supervisor) — Full-Time
📍 Location: 1299 Robson Street, Vancouver, BC V6E 1C2, Canada
🏢 Company: Tim Hortons
🍁 Focus: People, product, cleanliness, and Exceptional Guest Experience
Requirements / Skills
- Minimum 1 year previous supervisory experience in the fast food services industry.
- Ability to supervise, direct, and coordinate team members throughout the shift.
- Experience scheduling staff, assigning duties, and providing ongoing, specific direction.
- Strong leadership through example, with a focus on treating every team member and guest with respect.
- Ability to provide consistent training that positively impacts restaurant operations.
- Ability to react immediately to issues requiring attention and escalate to management when needed.
- Comfort working various positions during busy periods to maintain service levels through floor leadership.
- Knowledge of and compliance with applicable legislation, plus enforcing Tim Hortons operating standards.
- Ability to manage shift-level tasks including product stocking/merchandising, cash procedures, documentation, and records of stock, sales, and wastage.
How to Apply
If you have supervisory experience in a fast-paced quick service environment and you’re ready to lead teams to deliver an Exceptional Guest Experience, apply online using the official posting link. On your resume, highlight shift leadership, scheduling, training/coaching, food safety and sanitation, and examples of how you handled guest concerns while keeping operations on track.
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Job Summary & Tips for Applying
To make your application stand out for the Food Service Supervisor role, mirror the posting’s priorities: people leadership, operational consistency, and an Exceptional Guest Experience. In your resume, include clear examples of supervising and coordinating team members on shift—like assigning duties, keeping schedules on track, and stepping into different positions during busy periods to maintain service levels through hands-on floor leadership.
Training and coaching are major themes here, so highlight how you delivered on-going guidance, trained staff on job duties, sanitation, and safety procedures, and supported new team members through onboarding. If you can reference tools or routines you used to monitor performance and provide feedback (even informally), that aligns with reporting on team performance and ensuring standards are followed consistently.
Finally, show how you handle guest concerns quickly and professionally while still keeping operations moving. The role mentions resolving complaints, reinforcing positive hospitality behaviours, and using positioning charts, documentation, and records of stock/sales/wastage. Sharing examples of keeping the restaurant organized, stocked, and clean—while motivating the team in a respectful environment—will match what this job is built for.