Customer Success Manager (Transformation Advisor) – Amazon – Montreal, QC

Amazon Web Services (AWS) Canada is hiring a Customer Success Manager (CSM) – Transformation Advisor to join its Independent Software Vendor (ISV) team. This is a role built for professionals who operate comfortably at the intersection of cloud strategy, business transformation, and deep client partnership — specifically within Canada’s most innovative software companies.

You’ll own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Rather than simply ensuring AWS adoption, your mission is to help these companies build a genuine competitive advantage on the platform — translating technology investments into measurable business outcomes.

About the Role: Customer Success Manager (Transformation Advisor)

In this position, you serve as the connective thread across complex, multi-stakeholder environments, linking ISV customers to the right AWS expertise, programs, and internal teams at the right time. Day-to-day, you might be helping a VP of Product at a Canadian SaaS company build a business case for migrating their core platform to AWS, facilitating alignment sessions between an ISV’s engineering team and AWS Solutions Architecture, or working to unblock a stalled migration ahead of a go-live deadline.

You’ll collaborate across AWS Sales, Solutions Architecture, Support, Professional Services, and Partner teams to ensure every customer engagement is coordinated and high quality. Strong program management discipline, clear executive communication, and the ability to navigate both technical and commercial conversations are essential to thriving in this role. Note that for the Quebec location, fluency in both French and English is required.

Benefits and Salary

Amazon offers a comprehensive benefits package for employees at AWS Canada. While specific compensation details for this role are not listed in the posting, Amazon is known for providing competitive total compensation including health and dental coverage, retirement savings plans, paid time off, and access to employee programs. As part of one of the world’s largest cloud providers, you’ll also benefit from ongoing learning opportunities, internal mobility, and access to cutting-edge technology.

Responsibilities

The Customer Success Manager role at AWS Canada covers a broad scope — from executive engagement and strategic roadmap planning to hands-on risk mitigation and internal enablement. You’ll be managing a portfolio of accounts, leading high-stakes workshops, and ensuring clients realize the full value of their AWS investment across cloud migration, SaaS transformation, and AI adoption.

• Own customer outcomes across a portfolio of ISV accounts, working backwards from each client’s strategic milestones to define a clear path to value realization
• Lead roadmap alignment sessions, Executive Briefing Sessions, and go-live milestones that accelerate each customer’s cloud and AI journey
• Support ISVs in building governance, operating models, and data infrastructure needed for long-term transformation — not just short-term wins
• Drive generative AI adoption, helping customers adopt agentic capabilities that are reshaping how software is built, delivered, and monetized
• Orchestrate across AWS teams — Sales, Solutions Architecture, Support, Professional Services, and Partner teams — to ensure coordinated, high-quality client engagement
• Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed
• Lead director-level engagements and co-innovation workshops with Product, Engineering, and Technology leadership within ISV accounts
• Translate complex AI and cloud solutions into business cases for senior stakeholders, bridging the gap between technical teams and executive decision-makers
• Maintain structured reporting cadence and health monitoring across your portfolio, proactively identifying and mitigating technical, organizational, and commercial risks
• Contribute to internal enablement by sharing learnings from customer engagements and building repeatable mechanisms to raise the bar for customer success at AWS Canada

Requirements / Skills

The ideal candidate for this Customer Success Manager role brings a strong blend of technical fluency and strategic business acumen. AWS values professionals who can earn the trust of engineers while simultaneously influencing executive decisions — and who thrive in complex, fast-moving environments.

• 4+ years of experience managing or contributing to large-scale digital or cloud transformation programs across multiple workstreams
• Director-level relationship management experience within complex, matrixed organizations — both technical and business stakeholders
• ISV sector knowledge, including familiarity with SaaS business models, product-led growth strategies, and software go-to-market motions
• Program management expertise, including structured delivery methodologies and risk mitigation practices
• Familiarity with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches
• Bilingualism (French and English) required for the Quebec location, due to interaction with global Amazon entities and cross-provincial stakeholders
• AWS certification (e.g., AWS Solutions Architect) or equivalent cloud certification is considered an asset
• Experience with Data & AI technologies — including AI/ML, Generative AI, analytics, databases, and/or storage — is a strong asset

How to Apply

To apply for this Customer Success Manager position at Amazon Web Services Canada, visit the official job posting using the link below. Make sure your resume is up to date and tailored to highlight your cloud transformation and ISV experience before submitting.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Amazon Web Services in Montreal.