Customer Success Manager – Amazon – Toronto, ON

Based out of Amazon’s Toronto office, this Customer Success Manager role sits within the Canadian Strategic Account Services (SAS) Core organization — a team dedicated to supporting some of the largest Sellers on the Amazon Canada Store. If you thrive at the intersection of strategy, data, and relationship management, this position offers a compelling challenge at serious scale.

Day to day, you’ll be working closely with high-volume Sellers to build and execute strategic joint business plans, uncover growth opportunities, and deliver measurable results. You’ll act as a trusted advisor, blending analytical thinking with a hands-on consultative approach to drive both Seller satisfaction and business performance.

About the Role: Customer Success Manager

As a Customer Success Manager within the SAS Core team, you’ll own a portfolio of Amazon Canada’s top-tier Sellers and be responsible for their business growth, operational improvement, and overall program experience. Your work spans selection expansion, merchandising strategy, traffic drivers, and conversion optimization — all grounded in data and customized to each Seller’s goals.

Success in this role requires a high level of ownership and the ability to navigate ambiguity. You’ll collaborate cross-functionally, advocate internally as the voice of the Seller, and contribute to program process excellence by improving tools, SOPs, and workflows. Fluency in Mandarin is a requirement for this position, as it enables effective communication with key Seller partners.

Benefits and Salary

The base salary range for this position is $60,100 to $100,500 CAD annually, with final compensation determined based on experience, qualifications, and location. Amazon’s total compensation package may also include sign-on payments and Restricted Stock Units (RSUs). Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being.

Responsibilities

This role covers three core pillars: Business Growth, Seller Relationship Management, and Program Process Excellence. Each day brings a mix of data analysis, Seller communication, and cross-functional collaboration — all aimed at delivering measurable outcomes for Amazon Canada’s top-tier Selling partners.

• Identify and action business input metrics that drive growth and improve the end customer experience, including developing and testing solutions to remove barriers
• Analyze data and trends to maximize the long-term potential of your assigned Seller portfolio
• Develop tailored strategies and compelling value propositions using a consultative approach to meet each Seller’s unique goals
• Lead account planning by designing long-term business strategies and tracking key performance metrics across your portfolio
• Build trusted relationships with Sellers, serving as a reliable business advocate and delivering timely, accurate operational support within defined SLAs
• Educate Sellers on Amazon tools, policies, programs, and opportunities to drive incremental growth on the platform
• Contribute to process improvement by identifying inefficiencies, assisting with tool design, and aggregating Seller feedback to advocate for root-cause solutions
• Communicate project status clearly and concisely to leadership, escalating blockers and ensuring follow-through on key strategic initiatives

Requirements / Skills

The ideal candidate brings a blend of analytical rigour, relationship management experience, and the confidence to operate in ambiguous, fast-paced environments. Amazon values candidates who are agile, data-driven, and deeply committed to delivering value for their clients.

• Bachelor’s degree or equivalent experience
• 4+ years of professional experience in Buying, Merchandising, Planning, Customer Success, Account Management, Management Consulting, or related fields involving customer relationship growth and negotiation
• Fluency in Mandarin (spoken, written, and reading) is required for this role
• Proven experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven setting
• Strong data analysis and forecasting skills used to guide business decisions and reporting
• Track record of stakeholder collaboration — building relationships, resolving conflicts, and driving decisions across internal and external teams
• Experience with analytical and productivity tools such as Oracle Business Intelligence, Salesforce, Microsoft Office Suite, OneNote, and SharePoint (preferred)
• Background in e-commerce, corporate retail, consulting, or B2B is a strong asset, along with an understanding of retail math and business formulas

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and tailored to the responsibilities and qualifications outlined in this posting before submitting.

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