Customer Solutions Manager – Amazon Web Services – Vancouver, BC
Location: Vancouver, BC | Company: Amazon
Amazon Web Services (AWS) is looking for a Customer Solutions Manager to guide strategic Independent Software Vendor (ISV) clients through their cloud adoption journey. You will play a key role coordinating AWS teams to deliver impactful outcomes, supporting large-scale cloud transformations and fostering collaboration between customer and AWS leadership.
In this high-visibility role, you will ensure seamless cooperation across sales, solutions architecture, partner services, and professional services. Your focus will be on program management, change management, and ensuring customer success post-migration.
About the role: Customer Solutions Manager
As a Customer Solutions Manager at AWS, you will lead the cloud and SaaS transformation journeys of strategic ISV clients. Your mission is to ensure these clients are equipped for success through structured program management, innovation workshops, and effective collaboration with AWS teams and customer stakeholders.
You will work with product, DevOps, engineering, and C-Suite teams, translating business objectives into actionable AWS account plans. From workload migrations to generative AI adoption, you will manage critical initiatives while fostering an environment of continuous improvement.
Benefits and Salary
- Support for work-life balance with flexible hours and arrangements
- Competitive base salary: $75,600/year – $126,200/year, based on skills and experience
- Comprehensive medical, financial, and wellness benefits
- Potential for equity, sign-on bonuses, and other performance-based compensation
- Access to mentorship, career growth programs, and employee-led inclusion groups
Job Details
📌 Job Type: AWS Customer Solutions Management
📍 Location: Vancouver, BC
💰 Pay Range: $75,600 – $126,200 (depending on experience and qualifications)
Requirements / Skills
- 5+ years managing large-scale technical programs with measurable business impact
- 3+ years of customer-facing experience solving business challenges with technology
- Proven ability to lead cross-functional teams on complex projects
- Strong background in cloud computing and SaaS environments
- Excellent communication and problem-solving skills
- Bachelor’s degree in a relevant field (STEM, business, etc.)
- Willingness to travel 25-35% as needed
Preferred:
- PMP, SCRUM/Agile, SAFe certification
- Experience with cloud migrations and modernization projects
- 3+ years in a SaaS business model
How to Apply
If you’re ready to lead strategic cloud initiatives and collaborate with top-tier ISV clients, apply now through Amazon’s official careers page using the button below.
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Job Summary & Tips for Applying
This position allows you to showcase your cloud transformation expertise while leading strategic programs for ISV clients. Leverage your leadership, problem-solving abilities, and collaboration skills to guide customers through their AWS journey.
Emphasize your experience in managing cross-functional teams, executing large-scale cloud migrations, and delivering business value through strategic planning. Highlight certifications like PMP or Agile methodologies for added impact.