Customer Solutions Manager – Amazon Web Services (AWS) – Montreal, QC
Location: Montreal, QC | Company: Amazon
Amazon Web Services (AWS) is hiring a Customer Solutions Manager (CSM) in Montreal, QC. In this highly visible role, you will guide AWS customers through multi-year cloud transformations, ensuring all AWS teams collaborate effectively to deliver measurable business outcomes.
Drawing on large-scale cloud transformation experience, you will shepherd customers through AWS adoption across operations, education, and governance. You’ll interface with customer and AWS leadership, drive cross-functional collaboration (Sales, Support, Solutions Architecture, Professional Services, product/engineering), and turn strategic account initiatives into executable actions aligned to key milestones.
About the role: Customer Solutions Manager
As a Customer Solutions Manager, you will deliver complex technical projects and major workload migrations that impact cost, time-to-market, and efficiency. You’ll conduct deep discovery to design adoption plans, identify acceleration gaps, and implement effective change management to ensure a successful AWS cloud journey.
This role requires a strong technical background, exemplary communication at executive and project levels, and the ability to lead virtual teams. You will evangelize AWS services, mitigate adoption risks, track realization of customer business cases, and share best practices and thought leadership to advance the cloud ecosystem.
Benefits and Salary
Amazon offers a comprehensive total compensation package and career development through mentorship, knowledge sharing, and leadership resources, plus an inclusive team culture and flexible work arrangements that support work-life harmony. (Salary varies by experience and role; see the official posting for details.)
Job Details
📌 Job Type: Regular / Full-Time (Project/Program/Product Management — Technical)
🆔 Job ID: 3110612
🏢 Company: Amazon Web Services Canada, Inc.
📍 Location: Montreal, QC, Canada
Requirements / Skills
- 5+ years leading large-scale technical or engineering programs with proven thought leadership, business case development, and successful delivery.
- 5+ years in enterprise IT (vendor/consulting/technical program roles).
- Bachelor’s degree in STEM (Science, Technology, Engineering, Math) or related field (or equivalent experience).
- Experience in a customer-facing role engaging Directors+; ability to gain stakeholder buy-in, negotiate, and lead virtual teams.
- Bilingual (French/English) required due to cross-provincial and global collaboration.
- Preferred: AWS or other cloud certification; knowledge of the software/IT lifecycle; experience coordinating between project teams and customers; familiarity with AWS frameworks and best practices.
How to Apply
Ready to lead transformative AWS cloud journeys and drive customer outcomes? Apply through the official AWS careers portal below:
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Job Summary & Tips for Applying
Summary & Tips: The Customer Solutions Manager role blends technical depth with program leadership. Emphasize large-scale cloud transformation experience, cross-functional execution (Sales, SA, ProServe, Support), and outcomes (cost reduction, speed, reliability).
Interview Prep: Be ready to walk through an end-to-end cloud migration you led—discovery, business case, MVP scope, risk mitigation, change management, and measurable impact. Map actions to AWS mechanisms (cadence, tracking, EBRs, go-live).
Stand-out Factors: Highlight AWS/cloud certifications, bilingual communication, and examples of leading virtual teams to deliver executive-level outcomes. Show how you work backwards from customer milestones and drive adoption with data-driven governance.
