Customer Service Manager – Walmart – Oakville, ON
Join Walmart in Oakville, ON as a Customer Service Manager and become a key player in delivering exceptional experiences for customers. This role is perfect for those who thrive in a dynamic retail environment and enjoy leading teams to success.
As a Customer Service Manager, you’ll be at the forefront of ensuring that every customer leaves with a smile. From coordinating front-end operations to maintaining compliance with company programs, this position offers a unique opportunity to develop your skills in the retail industry.
About the Role: Customer Service Manager
In this role, you will coordinate front-end operations to provide exceptional customer service and ensure a positive shopping experience. You’ll be responsible for maintaining compliance with company programs and operational standards.
You’ll also ensure that safe work processes and emergency procedures are followed, handle customer and associate concerns, and provide training on company procedures. Teamwork and safety are at the heart of this role.
Benefits and Salary
Walmart offers a competitive salary starting at $18.55 per hour, with the rate determined based on relevant experience. Additional benefits include stock options, comprehensive benefits, life insurance, paid time off, and a store discount.
Job Details
📌 Job Type: Regular/Permanent
🏢 Company: Walmart
📍 Location: Oakville, ON
🆔 Requisition ID: R-2414868
🗓️ Date Posted: 2026-02-11
⏱️ Schedule: Morning, afternoons, evenings, nights
💰 Pay: $18.55 per hour
Responsibilities
As a Customer Service Manager, you’ll ensure seamless operations at the front end, which is crucial for maintaining customer satisfaction and loyalty. Your role will involve managing associates, ensuring compliance with safety standards, and resolving customer concerns.
- Ensure safe work processes and emergency procedures are followed.
- Handle customer and associate concerns, providing guidance as needed.
- Monitor Front End associates, coordinating breaks and providing assistance.
- Provide training to associates on systems and company procedures.
- Oversee purchase, return, and exchange transactions, ensuring compliance.
- Prepare registers for opening and closing, maintaining cash levels.
- Promote company sponsor programs and initiatives.
Requirements / Skills
The ideal candidate will be flexible, a good listener, and a team player. Walmart values associates who are communicative and positive, with a passion for customer service and retail excellence.
- Flexibility to adapt to different shifts and tasks.
- Communication skills to effectively interact with customers and associates.
- Teamwork to collaborate with other associates and departments.
- Problem-solving abilities to handle customer concerns and operational challenges.
- Attention to detail to ensure compliance with company standards.
How to Apply
Interested candidates are encouraged to apply through the official Walmart career page using the link provided below.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Customer Service Manager role at Walmart in Oakville is perfect for candidates who excel in flexibility, communication, and teamwork. On your resume, emphasize any experience with customer service, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in retail management, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like flexibility, customer service, and teamwork that appear in the posting. Quantify your achievements where possible (e.g., “maintained 98% accuracy in inventory counts” or “served 50+ customers daily”). Write a brief cover letter expressing your genuine interest in Walmart and why you’re excited about this opportunity in Oakville. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Walmart‘s values, recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your customer service skills. Common questions may include scenarios about handling customer service issues, teamwork, and working under pressure. Dress appropriately for a retail environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.