Customer Service Manager – Walmart – Kenora, ON

Walmart Canada is looking for a dedicated Customer Service Manager to join their team in Kenora, Ontario. If you thrive in a fast-paced retail environment and love creating positive experiences for shoppers, this could be the perfect opportunity to grow your career with one of Canada’s most recognizable brands.

In this role, you’ll be the driving force behind smooth front end operations — from coordinating associates and managing transactions to training staff and promoting company programs. Every shift, you’ll play a key part in ensuring customers leave the store satisfied and eager to return.

About the Role: Customer Service Manager

As a Customer Service Manager at Walmart Kenora, you’ll oversee the entire front end of the store. You’ll coordinate cashier coverage, handle customer and associate concerns, manage register operations, and ensure all transactions — purchases, returns, and exchanges — are processed accurately and in line with company guidelines. It’s a role that blends people management, operational oversight, and hands-on customer service in equal measure.

You’ll also be accountable for maintaining compliance with company programs and operational standards, including safety procedures, EAS system functionality, and audit accuracy. Teamwork is central to this position — you’ll mentor and train associates, coordinate breaks, and step in to support wherever the floor needs you most.

Benefits and Salary

The minimum rate of pay for this Customer Service Manager position starts at $18.55 per hour, with the actual rate determined based on relevant experience. Walmart Canada also offers a competitive benefits package that includes comprehensive health benefits, life insurance, paid time off, a store discount, stock options, deferred profit sharing, and access to the Live Better U education program. Certain benefits are based on employment status and hours worked.

Responsibilities

As a Customer Service Manager, your day-to-day involves keeping the front end of the store running like clockwork. From overseeing associates to managing cash operations, every task you handle contributes directly to a positive shopping experience for Walmart customers in Kenora.

• Enforce safe work processes and emergency procedures, including safe lifting techniques, cleanliness standards, evacuation protocols, and theft response
• Handle customer and associate concerns, providing timely guidance and resolution to maintain a welcoming store environment
• Monitor front end associate coverage, coordinating breaks and providing assistance at outlying registers as needed
• Train associates on systems and company procedures including scanning accuracy, productivity standards, company programs, and safety protocols
• Oversee purchase, return, and exchange transactions, correcting errors, providing approvals, and verifying processes against company guidelines
• Ensure EAS systems are functioning to standard, monitoring cashier deactivation practices and completing required logs
• Prepare registers for opening and closing daily, provide change to cashiers, maintain front end cash levels, and complete audits on register accuracy
• Promote company-sponsored programs and initiatives including credit card services, Walmart Protection Plans, charity initiatives, and discount programs

Requirements / Skills

Walmart is seeking a candidate who is flexible, communicative, and genuinely passionate about customer service. The ideal person for this role is a natural team player who can stay calm under pressure, lead by example, and keep things moving smoothly across the front end of the store.

• Strong communication skills to effectively interact with customers, associates, and management
• Flexibility to work a variety of shifts including mornings, afternoons, evenings, and nights
• Leadership and teamwork abilities to coordinate and support front end associates throughout the day
• Attention to detail when handling cash, audits, and transaction approvals
• Problem-solving mindset to handle customer concerns and operational challenges in a timely manner
• Positive attitude and commitment to delivering exceptional service to every customer

How to Apply

Ready to take the next step in your retail career with Walmart Canada? Apply directly through the official Walmart careers posting below. If you’re already a Walmart associate, log in to your Workday account and use the Find Jobs report to submit your application. Don’t wait — this is a great opportunity to grow in Kenora!

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