Customer Representative – Station – FedEx – Toronto, ON

FedEx Canada is hiring a Customer Representative – Station for our Toronto location at 475 Commissioners Street, ON. This full-time position offers an excellent opportunity to interact directly with customers, provide essential assistance, and contribute to the efficient operations of our facility. As a Customer Representative, you will play a key role in promoting FedEx services, resolving inquiries, and supporting business growth.

If you have excellent interpersonal skills, a strong work ethic, and the ability to thrive in a dynamic and fast-paced environment, this role is perfect for you. Join a global leader in logistics and contribute to delivering outstanding customer experiences.

About the Role: Customer Representative – Station

As a Customer Representative, you will provide accurate information and assistance to customers requiring direct interface. In addition, you’ll perform administrative duties to ensure smooth and efficient operations while identifying opportunities to generate incremental revenue through continued sales promotions. This position involves both customer service and operational responsibilities, requiring a proactive and solutions-focused approach.

This role operates Sunday to Thursday, with weekday shifts from 12:00 PM to 8:00 PM and Sunday shifts from 8:00 AM to 4:00 PM. Applicants must be capable of performing physically demanding tasks and working effectively under pressure in a monitored and evolving environment.

Responsibilities of a Customer Representative

• Provide accurate information and assistance to customers requiring direct customer interface.
• Perform administrative tasks to support efficient station operations.
• Promote FedEx Express and Ground products and services to enhance revenue opportunities.
• Ensure compliance with Canadian Customs regulations and FedEx operational standards.
• Handle packages weighing up to 70 lbs and maneuver items up to 150 lbs with equipment.
• Operate effectively within a PC Windows environment.
• Collaborate with team members to resolve customer inquiries and concerns efficiently.

Qualifications for the Customer Representative Role

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations and FedEx products/services is an asset.
• Proficient in interpersonal and verbal communication skills.
• Strong problem-solving, analytical, and negotiation abilities.
• Demonstrated capacity to manage stress and adapt to changing work environments.
• Ability to complete all required training and achieve mandatory thresholds.
• If based in Quebec, bilingualism in French and English is mandatory.
• Valid driver’s license with a clean driving record (for roles requiring driving).

Why Join FedEx?

• Global Impact: Be part of a world-renowned logistics company known for its excellence and innovation.
• Professional Growth: Gain valuable experience and access training opportunities for career advancement.
• Collaborative Environment: Work with a supportive team dedicated to delivering outstanding customer service.
• Diverse Workplace: Join a company committed to inclusivity and equal opportunities for all employees.

About FedEx Canada

FedEx Canada is a leader in global logistics and transportation, delivering packages and freight with speed and reliability.

With a strong focus on innovation and customer service, FedEx fosters a culture of collaboration and excellence. Join a company that values your contributions and provides opportunities for personal and professional growth.

How to Apply for the Customer Representative Role

Ready to start your journey with FedEx Canada? Click the button below to apply for the Customer Representative – Station position in Toronto, ON.

Take the next step in your career with a company that prioritizes service and teamwork!

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