Customer Ops Managing Director – FedEx – Brampton, ON

FedEx Supply Chain Canada is looking for a seasoned executive to step into a high-impact leadership role at their Brampton, Ontario facility. As Customer Ops Managing Director, you’ll sit at the helm of a complex, multi-site regional operation — guiding senior managers, shaping strategy, and driving results across logistics, warehousing, and fulfilment. If you’ve built your career in third-party logistics (3PL) and you’re ready to lead at the highest level, this opportunity is worth your attention.

This isn’t a role for someone looking to manage from a distance. The Managing Director of Customer Operations is expected to be deeply engaged — overseeing P&L performance, nurturing strategic client relationships, championing continuous improvement, and developing the next generation of logistics leaders. You’ll work cross-functionally with sales, engineering, and account management teams to grow the business and deliver on customer commitments.

About the Role: Customer Ops Managing Director

In this role, you’ll provide strategic leadership across the region’s logistics and fulfilment operations. From managing complex automated warehousing systems to supporting new business implementation, your scope covers the full breadth of supply chain service delivery. You’ll be accountable for operational execution, service quality, and ensuring every site meets or exceeds its financial and performance targets.

Working closely with the Strategic Account Management team, you’ll help resolve client issues, negotiate pricing on new business, and develop initiatives that drive organic growth. Internally, you’ll lead with a data-driven management philosophy using Quality Driven Management (QDM) principles — holding teams to clear performance standards and fostering a culture of accountability and continuous improvement throughout the region.

Benefits and Salary

FedEx Supply Chain Canada offers a competitive compensation package for this senior leadership role. The posted pay range is CAD $206,000 – $255,000. Beyond salary, FedEx is committed to being an inclusive employer that reflects the diversity of its customers and communities. The company actively encourages applications from women, persons with disabilities, Indigenous persons, and members of 2SLGBTQ+ communities. Accommodation is available throughout the recruitment and selection process.

Responsibilities

As Managing Director of Customer Operations, your daily focus will span strategic oversight, hands-on leadership, and cross-functional collaboration. These responsibilities reflect the breadth of influence this role carries across an entire regional supply chain network.

• Lead and support the logistics management team, maintaining focus on financial performance, operational goals, and customer contractual KPIs — providing coaching to mitigate risks proactively
• Manage P&L in full compliance with FedEx Supply Chain policies and procedures, driving profitability across the region
• Monitor contract compliance to prevent revenue leakage and capitalise on emerging business opportunities
• Support new business sales and implement new client onboarding (new logos) to improve year-over-year top-line growth and operating income
• Oversee complex, automated logistics operations, ensuring management teams meet business targets and performance expectations
• Collaborate with Continuous Improvement and Engineering teams to set and achieve measurable improvement goals at each site
• Partner with Strategic Account Management to understand and deliver on customer needs, negotiate pricing, and drive organic growth through strategic initiatives
• Champion Quality Driven Management (QDM) by setting performance standards, leveraging metrics, and holding teams accountable to data-driven decision-making
• Report business results and client relationship updates to senior leadership, presenting findings clearly and effectively
• Lead succession planning and leadership development, including coaching, mentoring, and professional growth initiatives for team members
• Ensure regulatory compliance across all operations, adhering to federal, provincial, local, and company regulations

Requirements / Skills

The ideal candidate brings deep roots in third-party logistics leadership and a proven track record of managing large-scale operations with a sharp eye on both customer satisfaction and financial performance. FedEx Supply Chain Canada values leaders who combine strategic thinking with genuine people skills — those who develop talent as readily as they drive results.

• Bachelor’s Degree in Logistics, Supply Chain, Industrial Engineering, or a related field is preferred; military experience at E4–E5 or O4–O5 is also acceptable
• 10+ years of management experience in third-party logistics (3PL), with demonstrated expertise in customer relationships, contracts, pricing, and P&L management
• Strong interpersonal skills with the ability to engage effectively across all organisational levels and build lasting client relationships
• Excellent communication and presentation skills, including comfort presenting to senior leadership and responding to complex questions
• Proven experience mentoring and developing staff, with a focus on succession planning and team growth
• Physical capability to work in a warehouse environment, including sitting, standing, or walking for up to 8 hours per day and lifting items up to 50 lbs
• Functional French (written and spoken) is required for incumbents residing in the province of Quebec

How to Apply

Ready to take your logistics leadership career to the next level? Submit your application directly through the official FedEx careers portal. Be sure your resume reflects your experience in 3PL management, P&L oversight, and strategic customer operations — these are the areas that will resonate most with the hiring team.

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