CA-Specialist (Full-Time, Part-Time, Temporary) – Apple – Toronto, ON

Join Apple Retail and become part of a team that brings together the best of Apple to create an unmatched customer experience. As a Specialist, you help customers explore, discover, and fall in love with Apple products and services.
This role focuses on customer connection, personalized recommendations, and exceptional service that turns visitors into lifelong Apple owners.

Working as a CA-Specialist means being curious, asking questions, and tailoring solutions that enrich customers’ lives while helping them understand new ways to buy, learn, and enjoy their Apple devices.

About the role: CA-Specialist

As a Specialist, you deliver excellent service by understanding customer needs and presenting the right products, services, and ownership options. You’ll stay up to date on Apple’s ecosystem, support peers throughout the store, and help maintain a smooth and inclusive environment.
You’ll engage customers, offer personalized guidance, and ensure every interaction reflects Apple’s values of inclusion, diversity, and curiosity.

Responsibilities

• Deliver outstanding service by identifying customer needs and presenting Apple products and solutions.
• Stay current on Apple products, services, purchase options, and retail processes.
• Support peers across the store by sharing knowledge and offering assistance.
• Maintain accuracy and follow operational guidance.
• Perform customer service tasks in various areas of the store as needed.
• Foster an inclusive environment and demonstrate Apple’s values daily.

Benefits and Pay

• Competitive base pay determined by experience, location, and qualifications.
• Eligibility for Apple stock programs and discounted stock purchase plans.
• Comprehensive medical and dental coverage.
• Retirement benefits and employee discounts on Apple products.
• Education reimbursement for career-advancing studies.
• Potential for bonuses, commission, and relocation support (role-dependent).

Requirements / Skills

• Availability for nights, weekends, and public holidays based on store needs.
• English proficiency across Canada; French required for Quebec.
• Ability to personalize solutions and communicate clearly.
• Comfort working in a fast-paced, customer-focused retail environment.
• Team-oriented mindset with shared responsibility and accountability.
• Ability to learn quickly and stay curious about Apple’s evolving ecosystem.
• Trustworthiness with sensitive or confidential information.

How to Apply

If you’re ready to create meaningful customer experiences and grow your career with Apple, apply directly through the official Apple Careers page:

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