Bilingual Customer Facing IT Specialist – DHL – Brampton, ON

Join DHL Express (Canada), Ltd. as a Bilingual Customer Facing IT Specialist in vibrant Brampton, ON. At DHL, our people are the heart of our success, and we pride ourselves on creating an empowering environment where everyone can make a significant impact. As a global leader in logistics, we offer a dynamic workplace that values personal commitment and community involvement.

In this role, you’ll be at the forefront of customer interaction, providing essential support and training for DHL’s suite of eCom tools. This is a unique opportunity to leverage your technical expertise and communication skills to enhance customer experiences and drive business success.

About the Role: Bilingual Customer Facing IT Specialist

As a Bilingual Customer Facing IT Specialist, your main duties involve conducting in-depth training sessions on DHL’s eCom tools like MyDHL+, XML Services, and DHL Express Commerce. You’ll also troubleshoot complex issues, open service tickets for technical problems, and act as a primary contact for emergency situations. Your role includes participating in TAT and UAT testing, documenting custom processes, and maintaining up-to-date training materials.

You’ll ensure compliance with testing protocols and contribute to deployments, sometimes requiring work outside of regular business hours. Teamwork and effective communication are crucial as you support both external customer opportunities and internal business functions.

Benefits and Salary

DHL Express (Canada), Ltd. offers competitive compensation packages and a range of programs and benefits designed to support your personal and professional life. Enjoy being part of a company that is dedicated to being a great place to work.

Responsibilities

As a vital member of the team, your day-to-day work will involve engaging directly with customers and colleagues to deliver exceptional service and support. Your responsibilities are crucial for ensuring smooth operations and customer satisfaction.

• Provide in-depth training sessions on DHL’s eCom tools
• Troubleshoot complex issues and open service tickets
• Participate in TAT and UAT testing
• Document custom processes and maintain training materials
• Support deployments outside of regular business hours

Requirements / Skills

To thrive in this role, you should be a proactive problem solver with excellent communication skills. DHL values candidates who are detail-oriented and can effectively collaborate with team members.

• Bilingual in English and French
• Excellent communication skills, both written and oral
• Strong knowledge of DHL’s eCom tools and API protocols
• Critical analysis skills for problem-solving
• Self-motivated and organized

How to Apply

Interested candidates are encouraged to apply through the official DHL career page. Join a company that values diversity and strives for excellence in all aspects of the business.

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