Assistant Team Leader – Dollarama – Vancouver, BC
Location: Vancouver, BC | Company: Dollarama
Vancouver is home to one of Dollarama’s busy store locations, and they’re currently looking for an Assistant Team Leader to join the team. This is a front-line supervisory role that blends hands-on retail work with leadership responsibilities — an ideal fit for someone with retail experience who’s ready to take the next step in their career.
As an Assistant Team Leader at Dollarama, you’ll support store management in keeping daily operations running smoothly. From cash management and opening and closing duties to coaching staff and resolving customer concerns, this role keeps you engaged across multiple areas of the store every shift.
About the Role: Assistant Team Leader
This position sits at the intersection of retail operations and team supervision. You’ll work alongside the management team to maintain store standards, handle daily shipments, and ensure products are stocked and merchandised correctly. On days when you’re the manager on duty, you’ll be responsible for staff breaks, attendance tracking, and keeping the floor running efficiently.
Beyond the day-to-day tasks, you’ll also play a role in employee training and contribute to a safe and clean store environment. Strong communication skills and a customer-first mindset are essential — you’ll be expected to step in and resolve customer issues with professionalism and care.
Benefits and Salary
Dollarama offers a solid package for its store team members. Employees receive weekly pay, paid vacation, and Birthday Leave. There’s also a Retirement Plan and real opportunities for career growth within the company. Salary for this role varies according to experience. Both full-time (25+ hours per week) and part-time (under 25 hours per week) arrangements are available depending on your availability.
Job Details
📌 Job Type: Full-Time or Part-Time, Permanent
🏢 Company: Dollarama
📍 Location: Vancouver, BC
⏱️ Schedule: Day, evening, and weekend shifts
Responsibilities
In this role, you’ll be actively involved in both store operations and team supervision on a daily basis. Whether you’re receiving shipments, supporting staff, or handling manager-on-duty tasks, every day brings a mix of priorities that keeps the work engaging and varied.
- Support management in overseeing store operations and coordinating staff activities
- Handle daily shipments by boxing and unboxing merchandise efficiently
- Stock shelves with daily products in compliance with presentation standards
- Deliver customer service and resolve customer issues in a professional manner
- Uphold safety and cleanliness standards throughout the store
- Perform manager-on-duty duties including ensuring staff breaks are taken and attendance is recorded
- Carry out cash management as well as store opening and closing procedures as needed
- Participate in employee training to support the development of store team members
Requirements / Skills
The ideal candidate brings a combination of retail experience and supervisory ability, with the flexibility to work varying shifts throughout the week. Dollarama values team players who can lead with confidence, communicate clearly, and adapt quickly in a high-volume retail setting.
- Retail experience: approximately one (1) year in the retail industry
- Supervisory experience: approximately one (1) year in a leadership or supervisory role
- Flexible availability for day, evening, and weekend shifts
- Strong organizational skills with the ability to manage competing priorities
- Excellent communication and interpersonal abilities for working with both staff and customers
- Leadership and teamwork skills that contribute to a positive store environment
- Ability to multitask and perform well in a fast-paced, high-volume retail environment
- Customer service orientation with a proactive approach to resolving issues
How to Apply
To apply, use the official link below to submit your application directly through Dollarama’s careers portal. Make sure your resume is up to date and reflects your retail and supervisory experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Assistant Team Leader role at Dollarama in Vancouver is perfect for candidates who excel in retail supervision, customer service, and team coordination. On your resume, emphasize any experience with store operations, staff scheduling, or cash handling, along with your attention to detail and ability to work in a fast-paced environment. If you’ve previously worked in retail or a supervisory capacity, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like retail supervision, store operations, and customer service that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “maintained 98% on-time stocking compliance”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re a strong fit for this opportunity in Vancouver. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store model, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and customer service skills. Common questions may include scenarios about handling difficult customers, managing staff during busy shifts, or prioritizing tasks under pressure. Dress appropriately for a retail environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.