Assistant Team Leader – Dollarama – Ottawa, ON

Ottawa shoppers know Dollarama as a go-to destination for everyday value — and behind every well-run store is a strong leadership team. Dollarama is currently looking for an Assistant Team Leader to join their Ottawa location, with both full-time and part-time positions available. If you have retail experience, a natural ability to lead, and enjoy a fast-paced work environment, this could be the right next step in your career.

In this role, you’ll work closely with the store’s management team to keep daily operations running smoothly — from stocking shelves and processing shipments to supporting staff and delivering solid customer service. It’s a hands-on position that blends leadership responsibilities with floor-level tasks.

About the Role: Assistant Team Leader

As an Assistant Team Leader at Dollarama in Ottawa, you’ll play a key part in supporting store management with day-to-day operations. Your duties will span across inventory handling, staff supervision, cash management, and ensuring the store meets its presentation and safety standards. You’ll act as a manager on duty when required, which includes overseeing breaks, tracking attendance, and handling store opening and closing procedures.

Beyond operational tasks, you’ll contribute to building a positive team environment by participating in employee training and maintaining a customer-first mindset. Compliance with safety and cleanliness standards is a shared responsibility, and your role is central to upholding those expectations on the floor every day.

Benefits and Salary

Dollarama offers a benefits package designed to support its employees over the long term. Perks include weekly pay, paid vacation, birthday leave, and a retirement plan. There are also genuine opportunities for career growth within the company’s corporate store network. Salary varies based on experience.

Responsibilities

As an Assistant Team Leader, your day-to-day will involve a mix of supervisory duties and hands-on floor work. You’ll support management in keeping store operations running efficiently while ensuring both staff and customers have a positive experience.

• Assist management in overseeing store operations and supervising staff on the floor
• Process shipments by boxing and unboxing daily deliveries in an organized manner
• Stock shelves daily with products in compliance with Dollarama’s presentation standards
• Deliver customer service and resolve customer issues in a professional and timely manner
• Uphold safety and cleanliness standards throughout the store at all times
• Perform manager-on-duty tasks, including confirming breaks are taken and entering attendance records
• Handle cash management and carry out store opening and closing duties as required
• Support employee training by actively participating in onboarding and development activities

Requirements / Skills

Dollarama is looking for a candidate who brings both retail floor experience and a demonstrated ability to lead a team. The ideal Assistant Team Leader is someone who communicates clearly, stays organized under pressure, and genuinely values both customer satisfaction and team collaboration.

• Approximately one year of retail experience, providing a solid understanding of store operations
• Approximately one year in a supervisory role, demonstrating the ability to guide and support a team
• Flexible availability across day, evening, and weekend shifts as the schedule requires
• Strong time management and prioritization skills to handle multiple responsibilities effectively
• Excellent communication and interpersonal skills for working with staff and customers alike
• Leadership and teamwork abilities that contribute to a positive and productive store environment
• Customer service orientation with the ability to resolve issues calmly and efficiently
• Ability to multitask in a high-volume, fast-paced environment

How to Apply

To apply for the Assistant Team Leader position at Dollarama in Ottawa, use the official application link below. Make sure your resume is current and reflects your relevant retail and supervisory experience before submitting.

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