Assistant Team Leader – Dollarama – Oshawa, ON
Location: Oshawa, ON | Company: Dollarama
Dollarama is hiring an Assistant Team Leader at their Oshawa, Ontario location. If you have a background in retail supervision and enjoy leading a team in a busy, high-volume environment, this could be the right fit for you. Both full-time and part-time permanent roles are available depending on your availability.
As an Assistant Team Leader, you’ll work closely with the store management team to keep daily operations running smoothly — from handling shipments and stocking shelves to supporting staff and delivering solid customer service. It’s a hands-on role that requires strong organizational skills and the ability to step up when needed.
About the Role: Assistant Team Leader
This position sits at the intersection of frontline retail work and store leadership. You’ll be expected to assist management with day-to-day tasks, including cash management, opening and closing duties, and ensuring the store meets cleanliness and safety standards. You’ll also participate in training new employees and act as a manager on duty when required.
Collaboration is central to this role. You’ll be working alongside the full management team to uphold Dollarama’s operational standards while also being a go-to resource for your colleagues on the floor. Strong communication skills and a customer-first mindset are essential for success in this position.
Benefits and Salary
Dollarama offers a competitive package that includes weekly pay, paid vacation, and birthday leave. Employees also have access to a retirement plan and genuine career growth opportunities within the company. Salary varies according to experience. The company values its employees and is committed to supporting both personal and professional development.
Job Details
📌 Job Type: Full-Time or Part-Time, Permanent
🏢 Company: Dollarama
📍 Location: Oshawa, ON
Responsibilities
The Assistant Team Leader role covers a wide range of duties that keep the store operating efficiently and the team supported. From stocking shelves and managing shipments to supervising daily tasks and training staff, every day brings a mix of hands-on work and leadership responsibilities.
- Assist management in overseeing store operations and supervising staff on a daily basis
- Process shipments by boxing and unboxing daily deliveries efficiently
- Stock shelves with daily products in compliance with Dollarama’s presentation standards
- Deliver customer service by addressing and resolving customer issues as they arise
- Uphold safety and cleanliness standards throughout the store at all times
- Perform manager-on-duty tasks, including tracking attendance and ensuring staff breaks are taken
- Handle cash management and carry out store opening and closing duties as needed
- Support employee training by participating in onboarding and skills development processes
Requirements / Skills
Dollarama is looking for a candidate who is ready to take on a leadership role in a fast-paced retail environment. The ideal person brings prior supervisory experience, a strong work ethic, and the flexibility to work across a variety of shifts. Above all, they value teamwork and put the customer experience first.
- Retail experience — approximately one (1) year of relevant experience in the retail industry
- Supervisory experience — approximately one (1) year in a leadership or supervisory capacity
- Schedule flexibility — availability for day, evening, and weekend shifts
- Time management — ability to organize priorities and manage time efficiently
- Communication skills — excellent interpersonal and verbal communication abilities
- Leadership and teamwork — demonstrated ability to motivate and work alongside a team
- Multitasking ability — comfortable working in a high-volume, dynamic environment
- Customer service orientation — genuine commitment to a positive shopping experience
How to Apply
To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Assistant Team Leader role at Dollarama in Oshawa is perfect for candidates who excel in retail supervision, team leadership, and customer service. On your resume, emphasize any experience with store operations, staff scheduling, or training, your attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in a supervisory retail role, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like retail supervisor, cash management, and store operations that appear in the posting. Quantify your achievements where possible (e.g., “trained a team of 5 new associates” or “managed opening and closing duties 4 days per week”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re a strong fit for this opportunity in Oshawa. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store model, and commitment to value-driven retail beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and customer service skills. Common questions may include scenarios about handling difficult customers, managing a team during a busy shift, or resolving a conflict between staff members. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team structure, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.