Assistant Team Leader – Dollarama – Gatineau, QC
Location: Montreal, QC | Company: Dollarama
Dollarama is looking for an Assistant Team Leader to join their store in Gatineau, Quebec. This is a great chance to step into a supervisory role with one of Canada’s most recognizable retail chains, with both full-time and part-time positions available depending on your schedule.
As an Assistant Team Leader, you’ll support the management team in keeping daily store operations running smoothly — from stocking shelves and handling shipments to providing customer service and overseeing opening and closing duties. It’s a hands-on role that blends floor work with team leadership responsibilities.
About the Role: Assistant Team Leader
The Assistant Team Leader at Dollarama plays a key part in supporting store management while staying actively involved in day-to-day operations. You’ll help coordinate staff, maintain presentation standards, and ensure customers leave with a positive experience. This role requires someone who is comfortable both leading others and rolling up their sleeves to get the work done.
Maintaining store safety and cleanliness standards is a core part of this position, along with contributing to employee training and performing cash management duties as needed. You’ll also take on manager-on-duty responsibilities, ensuring breaks are scheduled and attendance is tracked accurately.
Benefits and Salary
Dollarama offers a competitive package for its store team members. Employees benefit from weekly pay, paid vacation, and a birthday leave policy. There’s also a retirement plan in place, along with genuine opportunities for career growth within the company. Salary varies according to experience.
Job Details
📌 Job Type: Full-Time or Part-Time, Permanent
🏢 Company: Dollarama
📍 Location: Gatineau, Quebec, J9J 1Z4
⏱️ Schedule: Day, evening, and weekend shifts available
Responsibilities
In this role, you’ll be involved in both the operational and people-management sides of running a Dollarama store. From keeping the floor stocked and organized to supporting staff scheduling and training, your contributions will directly impact the store’s day-to-day success.
- Support management in overseeing store operations and coordinating staff activities
- Process daily shipments by boxing and unboxing merchandise efficiently
- Stock shelves with daily products in accordance with presentation standards
- Deliver customer service and resolve customer concerns in a professional manner
- Uphold safety and cleanliness standards throughout the store at all times
- Carry out manager-on-duty tasks, including break scheduling and attendance tracking
- Perform cash management, store opening, and closing procedures as required
- Participate in training new and existing employees as part of the onboarding process
Requirements / Skills
The ideal candidate brings a combination of retail experience and supervisory skills, along with a strong customer service mindset. Dollarama values team members who are organized, adaptable, and able to thrive in a fast-paced, high-volume environment.
- Approximately one year of retail experience in a relevant industry setting
- Approximately one year in a supervisory role, demonstrating leadership ability
- Flexible availability including days, evenings, and weekends
- Strong organizational skills with the ability to manage priorities effectively
- Excellent communication and interpersonal skills for working with customers and staff
- Ability to multitask and remain effective in a dynamic, high-volume environment
- Customer service orientation with a focus on resolving issues positively
How to Apply
To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Assistant Team Leader role at Dollarama in Gatineau is perfect for candidates who excel in retail supervision, team coordination, and customer service. On your resume, emphasize any experience with supervisory duties in a retail setting, your ability to manage priorities under pressure, and your track record working in a fast-paced environment. If you’ve previously worked in retail management or as a shift supervisor, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like retail supervision, cash management, and store operations that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “consistently maintained store cleanliness standards across daily shifts”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re a strong fit for this role in Gatineau. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store operations model, and growth as a Canadian retailer beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and customer service skills. Common questions may include scenarios about handling difficult customers, prioritizing tasks during busy shifts, and coaching team members. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team structure, and advancement opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.