Area Manager II – Amazon – Hamilton, ON

Amazon’s fulfillment network in Hamilton, Ontario is looking for an experienced Area Manager II to lead operations at one of its busy fulfillment centres. This is a hands-on leadership role where you’ll oversee a team of up to 80 associates and drive meaningful improvements across department-level operations — all while keeping millions of customer orders on track.

From coaching your team through daily operational challenges to collaborating with cross-functional partners in Safety, HR, and Quality Assurance, your work as an Area Manager directly shapes the experience customers have when they open their front door. This is a role built for someone who thrives under pressure, thinks strategically, and leads with purpose.

About the Role: Area Manager II

As an Area Manager II at Amazon’s Hamilton fulfillment centre, you’ll serve as a key operational leader responsible for maintaining the highest standards of safety, quality, productivity, and attendance across your team. You’ll run planning sessions, diagnose performance gaps using advanced analytics, and implement process improvements that can impact 200+ associates across multiple workflows.

This position requires physical engagement on the floor — including standing and walking for up to 12 hours per shift, working in variable temperature environments, and occasionally lifting up to 49 pounds. You’ll also work a flexible schedule that may include nights, weekends, and holidays, reflecting the always-on nature of Amazon’s operations network.

Benefits and Salary

Amazon offers a competitive base salary range of $75,000 to $105,000 CAD annually for this position in Hamilton, ON. The total compensation package may also include sign-on payments and Restricted Stock Units (RSUs), with final compensation based on experience, qualifications, and location. Benefits include health insurance (medical, dental, vision, prescription, and basic life & AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being.

Responsibilities

In this role, you’ll be equally focused on people leadership and operational execution. From mentoring hourly associates to making data-driven decisions that affect millions of customer orders, every part of your day contributes to Amazon’s fulfillment mission. Strong cross-functional collaboration and a commitment to continuous improvement are central to how this role operates.

• Lead and mentor a team of up to 80 hourly associates, supporting engagement, development, and performance
• Manage safety, quality, productivity, and customer delivery commitments throughout your shifts
• Collaborate with cross-functional teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to meet business objectives
• Diagnose root causes of performance gaps using advanced analytics and data-driven methods
• Facilitate alignment meetings with senior leadership on department-level goals and initiatives
• Implement scalable process improvements that can impact 200+ associates across multiple workflows
• Conduct planning sessions and coach your team through operational challenges while building their leadership capabilities
• Work a flexible schedule, including nights, weekends, and holidays as required

Requirements / Skills

Amazon is looking for someone with a solid foundation in people management and operational leadership. The ideal candidate brings a balance of analytical thinking, hands-on floor presence, and the interpersonal skills to inspire a large team. Experience in fast-paced, process-driven environments is a strong asset.

• 2+ years of experience in employee and performance management
• Bachelor’s degree or equivalent, or 2+ years of Amazon blue badge/FTE experience
• Ability to work a flexible schedule, including evenings, nights, weekends, and holidays
• 1+ year of experience with performance metrics, process improvement, or lean techniques (preferred)
• Experience managing large teams of 50+ members (preferred)
• Lean Six Sigma or Kaizen experience is considered an asset
• Background in logistics, manufacturing, retail, healthcare, or hospitality environments is a plus
• Strong communication and interpersonal skills with a customer-service mindset

How to Apply

To apply for this Area Manager II position at Amazon in Hamilton, use the official link below. Make sure your resume is up to date and reflects relevant leadership and operations experience before submitting.

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