Apple Technical Specialist – San Diego, CA – $24.00 – $29.40/hr

Do you love how it feels to help others? After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks.

Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level.

You work with others to foster a culture where everyone belongs and is inspired to do their best work. Both full-time and part-time jobs are available.

Responsibilities

• Customer Assistance: Help new owners get started and current ones get quick, efficient support, developing strong, positive relationships with Apple.
• Technical Support: Quickly assess customers’ situations and provide solutions or refer them to support team members.
• Training: Provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.
• Team Collaboration: Foster a culture where everyone belongs and is inspired to do their best work.

Key Qualifications

• Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members.
• Flexibility to regularly rotate through different technical specialties and skill sets.
• Ability to thrive on change as products evolve.
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Excellent time management skills and quick decision-making abilities.
• Maintain composure and customer focus while troubleshooting and solving issues.
• Reassure customers when delivering product diagnoses and potential solutions.
• Flexible schedule based on business needs.

Why Join Us?

• Competitive Compensation: Base pay range for this role is between $24.00 and $29.40/hr, and most new hires start at $24.00.
• Robust Benefits: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses.
• Career Development: Opportunities for professional growth in a supportive environment that values innovation and diversity.
• Dynamic Culture: Work in a fast-paced, innovative space where you can bring your ideas to life and make a significant impact on our global brand.

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Applying for the Role

If you’re passionate about technology and looking for a role that offers both challenge and reward, we encourage you to apply directly through our career portal.

Equal Employment Opportunity

Apple is an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.