UX Researcher – Amazon – Vancouver, BC
Location: Vancouver, BC | Company: Amazon
Amazon’s Worldwide Grocery Stores (WWGS) UX Research team is hiring a UX Researcher based in Vancouver, BC. This is a chance to shape how millions of customers experience grocery shopping — both online and in-store — by delivering research insights that directly influence product strategy and design at a global scale.
In this role, you’ll be working at the intersection of human behaviour and product development, partnering with designers, product managers, and business stakeholders to uncover what customers truly need. Your work won’t sit in a drawer — it will drive decisions and inform real outcomes across Amazon’s grocery portfolio.
About the Role: UX Researcher
As a UX Researcher on the WWGS team, you’ll independently lead end-to-end research projects using a mix of qualitative and quantitative methods. From usability studies and generative discovery to surveys and contextual inquiry, you’ll design studies that answer meaningful questions and surface insights that product and design teams can act on. You’ll translate complex findings into compelling narratives that help stakeholders understand customer needs and make confident, informed decisions.
You’ll also contribute to Guided Self-Service research initiatives, helping product teams run lightweight research with appropriate support. Collaboration is central to this role — you’ll work closely with cross-functional teams and leadership, presenting findings through clear reports, presentations, and research artifacts. Team knowledge-sharing and contributing to research standards are also part of how you’ll make an impact beyond individual studies.
Benefits and Salary
The base salary range for this UX Researcher position in Vancouver is $83,900 to $140,100 CAD annually. Amazon’s total compensation package may also include sign-on payments and Restricted Stock Units (RSUs), with final compensation determined by experience, qualifications, and location. Benefits include comprehensive health insurance (medical, dental, vision, prescription, and basic life & AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being.
Job Details
🏢 Company: Amazon
📍 Location: Vancouver, BC
🆔 Requisition ID: 10385542
💰 Pay: $83,900 – $140,100 CAD annually
Responsibilities
As a UX Researcher at Amazon WWGS, your day-to-day work centres on delivering research that is rigorous, relevant, and actionable. You’ll own studies from start to finish and serve as a trusted partner to the teams relying on your insights to make better product decisions.
- Design and conduct end-to-end research studies using both qualitative and quantitative methods
- Synthesize findings into clear insights and concrete recommendations that drive product and design decisions
- Partner with UX designers, product managers, and business stakeholders to identify research opportunities and integrate insights into the product development lifecycle
- Communicate research findings to cross-functional teams and leadership through presentations, reports, and research artifacts
- Contribute to team research standards, processes, and knowledge-sharing practices
- Support Guided Self-Service research initiatives, enabling product teams to run lightweight research with appropriate guidance
- Leverage AI tools to increase research velocity and reduce workload where appropriate
Requirements / Skills
Amazon is looking for a curious and self-directed researcher who is comfortable working independently in a fast-paced, ambiguous environment. The ideal candidate brings proven experience running research end-to-end and a track record of translating findings into impact. A portfolio demonstrating past research work is required as part of the application.
- 3+ years of experience leading user research projects with demonstrated business or product impact
- Bachelor’s degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- End-to-end research experience covering study design, recruiting, moderation, analysis, and reporting
- Proficiency across multiple methods including lab-based testing, remote testing, iterative prototype testing, and survey design
- Portfolio demonstrating past deliverables such as study plans, reports, and personas
- Master’s degree in Human Factors, HCDE, or Cognitive Psychology is considered an asset
- Knowledge of quantitative data analysis and statistics is a plus
- Experience conducting research in a global context or within an Agile/Scrum environment is advantageous
How to Apply
To apply for this UX Researcher position at Amazon, use the official link below to submit your application. Make sure your resume and portfolio are current before applying.
Share This Opportunity
Know someone who might be interested? Share this job posting and help them join Amazon in Vancouver.
Job Summary & Tips for Applying
Quick Summary & What to Highlight: This UX Researcher role at Amazon in Vancouver is perfect for candidates who excel in mixed-methods research, stakeholder communication, and translating insights into actionable recommendations. On your resume, emphasize any experience with end-to-end study execution, collaboration with product and design teams, and your ability to work independently in a fast-paced environment. If you’ve previously worked in e-commerce, grocery, or consumer-facing product research, make sure to highlight specific achievements and deliverables that align with this role.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like usability testing, generative research, and contextual inquiry that appear in the posting. Quantify your achievements where possible (e.g., “led 12 research studies per year” or “research insights directly influenced redesign adopted by 2M+ users”). Prepare a portfolio that includes study plans, research reports, and personas. Write a brief cover letter expressing your genuine interest in Amazon WWGS and why you’re drawn to this research opportunity in Vancouver. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Amazon‘s Leadership Principles, recent developments in its grocery business, and its approach to customer experience beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your research planning, synthesis, and stakeholder influence skills. Common questions may include scenarios about prioritizing competing research requests, working with ambiguous briefs, and handling disagreements with stakeholders. Dress appropriately for a technology and design environment, arrive 10–15 minutes early (or log in early for virtual interviews), and bring copies of your resume. Prepare thoughtful questions about the team’s research roadmap, collaboration with product, and how research insights are actioned. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
