Team Leader – Dollarama – Windsor, ON

Windsor’s own Dollarama is looking for a motivated Team Leader to step up and help run one of Canada’s most recognized retail chains. This is a full-time, permanent position that puts you right in the middle of store operations — guiding associates, upholding standards, and making sure customers leave satisfied every single time.

As a Team Leader at Dollarama, you’re not just stocking shelves — you’re driving the day-to-day rhythm of the store. From supervising associates and conducting manager-on-duty tasks to handling cash management and participating in inventory, this role is built for someone who thrives on variety and takes ownership of their work.

About the Role: Team Leader

In this position, you’ll be responsible for leading and supervising store associates, ensuring that merchandising standards are maintained and that daily shipments are handled efficiently. You’ll be the go-to person for customer concerns, making sure issues are resolved promptly while keeping the shopping experience positive and consistent with Dollarama’s values.

Beyond the floor, you’ll also play a key role in employee training and performance evaluations, contributing to the growth of your team. Store safety, cleanliness, and opening and closing procedures all fall within your scope — making strong organizational skills and solid communication absolutely essential.

Benefits and Salary

Dollarama offers a solid package for its Team Leaders, including weekly pay, paid vacation, and a birthday leave benefit. Employees also have access to a retirement plan and genuine opportunities for career growth within a company that values its people. Salary varies based on experience.

Responsibilities

As a Team Leader at Dollarama Windsor, your day will rarely look the same twice. You’ll be juggling associate supervision, merchandising, customer service, and back-of-house tasks — all while keeping the store running like clockwork. Here’s a breakdown of what you’ll be doing on a regular basis:

• Lead and supervise store associates, offering guidance, support, and direction throughout each shift
• Manage store merchandising, including shelf stocking and handling of daily shipments (boxing and unboxing)
• Ensure customer service standards are consistently met across the entire store
• Conduct manager-on-duty tasks, including overseeing breaks and monitoring time and attendance
• Implement visual merchandising standards in line with Dollarama’s company strategy
• Address customer complaints and resolve issues in a timely and professional manner
• Maintain store safety and cleanliness, contributing to a well-kept shopping environment
• Perform cash management duties as well as store opening and closing procedures as needed
• Participate in inventory processes and support employee training and performance evaluations

Requirements / Skills

Dollarama is looking for a candidate who brings both retail experience and genuine leadership ability to the table. The ideal person is organized, communicates clearly, and can keep up in a fast-paced, high-volume store environment — all while staying focused on team performance and customer satisfaction.

• Minimum 1 year of retail industry experience — familiarity with store operations is essential
• Minimum 1 year of team management experience — you’ve led people before and know how to support a team
• Open availability required, including days, evenings, and weekends to meet store operational needs
• Strong organizational and time management skills — you can handle multiple priorities at once without losing focus
• Leadership and communication skills — you lead by example and know how to get the best out of your team
• Ability to thrive in a dynamic environment — high volume and fast pace don’t intimidate you
• Ambition to grow within the company — Dollarama promotes from within and values long-term commitment

How to Apply

To apply for this Team Leader position at Dollarama Windsor, use the link below to access the official application form. Make sure your resume is up to date and reflects your relevant retail and leadership experience before submitting.

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