Team Leader – Dollarama – Victoria, BC

Victoria’s retail scene has a new opportunity worth exploring. Dollarama is looking for a motivated and experienced Team Leader to join their store in Victoria, BC. This is a full-time, permanent position suited for someone with a solid retail background and genuine leadership ability who’s ready to take the next step in their career.

As a Team Leader at Dollarama, you’ll be on the floor every day — guiding associates, maintaining store standards, and making sure customers have a positive experience. It’s a hands-on role that blends people management, merchandising, and store operations all in one shift.

About the Role: Team Leader

In this position, you’ll be responsible for leading and supervising store associates, ensuring daily operations run smoothly, and upholding Dollarama’s standards for customer service, visual merchandising, and store cleanliness. You’ll handle everything from opening and closing duties to inventory participation and employee training.

This role also requires strong communication and organizational skills — you’ll be resolving customer issues, conducting manager-on-duty tasks, and working closely with your team in a fast-paced, high-volume environment. Open availability, including days, evenings, and weekends, is required to meet store operational needs.

Benefits and Salary

Dollarama offers a competitive package for their Team Leaders, including weekly pay, paid vacation, and birthday leave. Employees also have access to a retirement plan and genuine opportunities for career growth within the company. Salary varies according to experience.

Responsibilities

As a Team Leader, your day-to-day will involve both floor-level supervision and behind-the-scenes store operations. These responsibilities are central to keeping the store running efficiently and ensuring customers and staff are well-supported.

• Lead and supervise store associates, offering day-to-day guidance and support
• Manage merchandising tasks including shelf stocking, boxing and unboxing daily shipments
• Ensure customer service standards are consistently met throughout the store
• Conduct manager-on-duty tasks such as managing breaks, time-keeping, and attendance
• Implement and maintain visual merchandising standards aligned with company strategy
• Address and resolve customer complaints and issues in a prompt, professional manner
• Uphold store safety and cleanliness standards on an ongoing basis
• Perform cash management and handle store opening and closing duties as required
• Participate in inventory processes and employee training and performance evaluations

Requirements / Skills

The ideal candidate brings a mix of retail experience and leadership capability, along with the flexibility and drive to grow within the company. Dollarama values associates who are organized, communicative, and genuinely motivated to progress.

• Minimum 1 year of experience in the retail industry
• Minimum 1 year of experience in team management or supervisory roles
• Open availability for days, evenings, and weekend shifts
• Strong organizational skills with the ability to manage competing priorities effectively
• Leadership and communication skills demonstrated in a team setting
• Ability to thrive in a dynamic, fast-paced, and high-volume retail environment
• Ambition and drive to advance within the company

How to Apply

To apply for this Team Leader position at Dollarama in Victoria, use the official application link below. Make sure your resume is up to date and reflects your relevant retail and leadership experience before submitting.

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