Team Leader – Dollarama – Sherbrooke, QC

Dollarama is on the lookout for a motivated and experienced Team Leader to join their Sherbrooke, QC store team. As one of Canada’s most recognizable retail chains, Dollarama operates fully corporately-owned locations across the country, offering customers an exceptional variety of products at low, fixed price points. If you’re a natural leader with a passion for retail and a drive to grow within a company, this could be the opportunity you’ve been waiting for.

In this full-time Team Leader role, you’ll be right in the heart of the action — supervising store associates, maintaining merchandising standards, and making sure every customer leaves satisfied. It’s a hands-on position that blends people management, operational responsibilities, and a commitment to delivering a consistent, welcoming shopping experience.

About the Role: Team Leader

As a Team Leader at Dollarama Sherbrooke, you’ll take on a supervisory role that keeps the store running smoothly from open to close. You’ll oversee daily tasks including shelf stocking, merchandising, shipment processing, and ensuring your team stays on track. Your leadership will directly impact the store environment, team morale, and customer satisfaction.

Beyond day-to-day operations, you’ll play an important part in upholding store safety and cleanliness standards, handling cash management, participating in inventory counts, and contributing to employee training and performance evaluations. Dollarama values leaders who can communicate clearly, stay organized under pressure, and lead by example in a high-volume retail environment.

Benefits and Salary

Dollarama takes care of its people. As a Team Leader, you’ll enjoy weekly pay, paid vacation and Birthday Leave, a retirement plan, and real opportunities for career growth within the company. Salary varies according to experience. This is a company that genuinely invests in its employees and provides a clear path forward for those with ambition.

Responsibilities

The Team Leader role at Dollarama is both dynamic and rewarding. You’ll wear many hats throughout each shift — from supervising associates and resolving customer concerns to managing cash and participating in training. Here’s a breakdown of what you can expect on a day-to-day basis:

• Lead and supervise store associates, providing guidance, direction, and ongoing support
• Manage store merchandising, including shelf stocking, product boxing and unboxing from daily shipments
• Ensure excellent customer service standards are consistently met throughout every shift
• Conduct manager-on-duty tasks such as overseeing daily breaks, tracking time and attendance
• Implement and maintain visual merchandising standards in line with company strategy
• Address customer complaints and resolve any issues promptly and professionally
• Uphold store safety and cleanliness standards and actively contribute to their maintenance
• Perform cash management duties, including store opening and closing procedures as needed
• Participate in inventory processes and stocktaking activities
• Support employee training and contribute to performance evaluations

Requirements / Skills

Dollarama is looking for candidates who bring both retail experience and proven leadership skills to the table. The ideal Team Leader thrives in a busy environment, communicates effectively with their team, and has the ambition to grow within a well-established Canadian company. Here’s what you’ll need to succeed in this role:

• Minimum one (1) year of retail experience in a customer-facing environment
• Minimum one (1) year of team management experience, with a demonstrated ability to lead and motivate others
• Open availability including days, evenings, and weekends to meet store operational needs
• Strong organizational skills and the ability to manage competing priorities efficiently
• Leadership and communication skills that inspire confidence and foster a positive team dynamic
• Ambition to grow within the company and willingness to take on increased responsibility over time
• Ability to thrive in a fast-paced, high-volume retail environment with a positive attitude

How to Apply

Ready to take the next step in your retail career? Apply directly through the official Dollarama careers page using the button below. The hiring process is quick and straightforward, and Dollarama is looking to bring someone on board as soon as possible. Don’t miss this chance to join a growing Canadian company right here in Sherbrooke, QC.

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