Team Leader – Dollarama – Montreal, QC

If you’re a natural leader with a passion for retail and a drive to grow within a well-established Canadian company, Dollarama in Montreal, QC is looking for a motivated Team Leader to join their store team. This is a full-time, permanent position offering a dynamic work environment, career advancement opportunities, and a supportive company culture that genuinely values its people.

As a Team Leader at Dollarama, you’ll play a pivotal role in keeping daily store operations running smoothly — from leading and guiding associates on the floor to ensuring customers walk out satisfied. This is a hands-on role that combines people management, merchandising, customer service, and operational oversight in one rewarding package.

About the Role: Team Leader

The Team Leader position at Dollarama is designed for someone who thrives in a fast-paced, high-volume retail setting. You’ll be responsible for supervising store associates, maintaining visual merchandising standards, and handling cash management and store opening/closing procedures. You’ll also play a key part in inventory management, daily shipment processing, and ensuring the store meets Dollarama’s high operational benchmarks.

Beyond day-to-day operations, this role involves mentoring team members, conducting performance evaluations, and fostering a positive, productive atmosphere. You’ll act as a manager on duty, ensuring proper scheduling of breaks, monitoring attendance, and resolving customer concerns promptly — all while upholding the store’s safety and cleanliness standards.

Benefits and Salary

Dollarama offers a competitive package for its Team Leaders that goes beyond just a paycheque. Employees enjoy weekly pay, paid vacation, and even a Birthday Leave — a thoughtful perk that shows the company truly cares about its people. A retirement plan is also included, along with genuine opportunities for career growth within a nationally recognized Canadian brand. Salary varies according to experience.

Responsibilities

The Team Leader role at Dollarama is a varied and active one. On any given shift, you could be supervising associates on the floor, processing shipments, or resolving a customer concern — all while keeping the store looking its best. Here’s a breakdown of what you can expect day to day:

• Lead and supervise store associates, offering guidance, support, and direction throughout each shift
• Manage store merchandising, including shelf stocking and handling daily boxed shipments
• Uphold customer service standards and address complaints or issues in a prompt, professional manner
• Act as manager on duty, coordinating breaks, monitoring time and attendance, and ensuring smooth operations
• Implement and maintain visual merchandising standards in line with company strategy
• Perform cash management duties, including store opening and closing procedures as required
• Participate in inventory counts and contribute to accurate stock management
• Support employee training and take part in performance evaluations to help the team grow
• Maintain store safety and cleanliness standards at all times

Requirements / Skills

Dollarama is looking for a candidate who combines retail know-how with genuine leadership ability. The ideal Team Leader is someone who leads by example, communicates clearly, and can keep a team motivated even during the busiest shifts. Open availability and a willingness to take on responsibility are essential for success in this role.

• Minimum 1 year of retail experience — familiarity with store operations and customer-facing environments
• Minimum 1 year of team management experience — demonstrated ability to lead, guide, and support a team
• Open availability including days, evenings, and weekends to meet store scheduling needs
• Strong organizational skills and the ability to manage multiple priorities efficiently
• Excellent communication and leadership skills to inspire and direct a diverse team
• Ability to thrive in a dynamic, high-volume, fast-paced environment
• Ambition to grow within the company and take on increasing responsibility over time

How to Apply

Ready to step into a leadership role with one of Canada’s most recognized retail brands? Apply directly through the official Dollarama careers page using the button below. The hiring process is quick and straightforward, and Dollarama is looking to fill this position as soon as possible — so don’t wait!

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