Sr National Account Manager – DHL – Richmond, BC

DHL Express — the world’s #1 Express Delivery and Logistics Company — is looking for a driven Sr. National Account Manager to join their team in Richmond, British Columbia. If you have deep roots in logistics sales and a proven track record of building strategic customer relationships at the senior level, this role offers a chance to do meaningful work with a globally recognized brand.

This is a field-facing, relationship-driven position where you’ll be managing a portfolio of national accounts, identifying new business opportunities, and serving as the primary bridge between DHL’s resources and its most important clients. The work is fast-paced, analytical, and requires someone who can operate independently while keeping management well-informed.

About the Role: Sr. National Account Manager

As a Senior National Account Manager at DHL Express, you’ll be responsible for developing and maintaining high-value client relationships across multiple levels of customer organizations. From presenting performance reviews to facilitating annual uprates and identifying automated shipping system opportunities, your role directly impacts DHL’s growth and retention of strategic accounts.

You’ll be expected to manage customer margins, volumes, and suppressions in line with company standards, complete regular sales reporting, and keep the Customer Relationship Management (CRM) database current for Enterprise sales. Collaboration with internal teams is key — you’ll engage the right personnel when needed and keep leadership updated on competitive activity in the market.

Benefits and Salary

DHL Express offers competitive compensation packages along with a range of employee programs, services, and benefits designed to support both professional and personal well-being. The company is committed to being a great place to work and invests in the development and recognition of its people.

Responsibilities

In this senior-level sales role, you’ll be managing the full lifecycle of national account relationships — from initial outreach and needs analysis through to proposal development, performance reviews, and ongoing retention. The breadth of this role means no two days are exactly alike, and your ability to prioritize and execute across a complex portfolio will be central to your success.

• Initiate and maintain scheduled contact with assigned customers at multiple organizational levels
• Analyse customer needs and activity using complex sales and service solutions tailored to each account
• Inform and sell new DHL products, programs, and services to existing accounts
• Target and secure strategic long-lane business opportunities
• Facilitate annual uprates and manage customer margins, volumes, and suppressions per company standards
• Identify and secure automated shipping system opportunities at customer sites
• Develop and present proposals, quotes, and scheduled customer performance reviews
• Maintain comprehensive customer profiles and ensure CRM database is up to date for Enterprise sales
• Act as liaison between the customer and internal company resources, engaging appropriate personnel as needed
• Update management on competitive activity and complete all required sales reports
• Achieve established sales revenue quotas and KPIs

Requirements / Skills

The ideal candidate brings extensive experience in logistics sales and a demonstrated ability to engage and influence decision-makers at the senior level. DHL values people who combine analytical thinking with strong interpersonal skills and a relentless drive to deliver results.

• 8+ years of logistics sales experience, or 10+ years of general sales experience
• Verbal and written proficiency in English with excellent communication and probing skills
• Demonstrated ability to build relationships at senior customer levels and articulate value effectively
• Strong analytical and problem-solving skills with experience implementing measurements and strategies to meet goals
• Knowledge of technology applications in a business context
• Proven planning, organizational, and time management skills with the initiative to work independently
• High aptitude for follow-up and persistence in pursuing strategic opportunities

How to Apply

To apply, use the official link below to submit your application directly through DHL’s careers portal. Make sure your resume is current and reflects your relevant experience in logistics or enterprise sales before submitting.

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