Sr Customer Service Representative/Station – FedEx – Regina, SK
Location: Regina, SK | Company: Fedex
This is an interview position. As a Sr Customer Service Representative/Station, you will assist the manager with administrative and customer service operations, handle complex inquiries, and act as an expert resource on FedEx features of service, policies, and customs requirements.
You will model Best Practices for hourly staff by demonstrating strong communication, conflict resolution, and leadership skills, while promoting sales and generating incremental revenue opportunities whenever possible.
About the role: Sr Customer Service Representative/Station
In this full-time role at our Regina station, you will support customer service representatives by tackling unusual or difficult customer issues and helping improve overall customer operations. You will monitor performance metrics and work with management to implement process improvements.
Your responsibilities include maintaining DG Specialist certification, completing all training recurrency, and using your FedEx product knowledge to mentor colleagues. You will also handle package lifting (up to 70 lbs, maneuvering up to 150 lbs) and contribute to a safe, efficient station environment.
Benefits and Salary
Inclusive Workplace: FedEx Canada ensures a respectful, safe, and inclusive environment, supporting employee well-being and professional growth. You’ll join a team committed to “Taking Care of Each Other.”
Shift & Grade: This is a full-time Regular position (Grade 82) with PM shift scheduling, offering stable hours and training opportunities to advance your customer service career.
Job Details
📌 Job Type: Full Time, Regular
📍 Location: Regina, SK (3035 Tutor Drive)
Requirements / Skills
You must have a High School Diploma or GED equivalent and at least six months of FedEx CSR experience. Proficiency in Microsoft Word and Excel (basic) and ability to gain and maintain DG Specialist certification are required.
Your problem-solving, interpersonal, and organizational skills will enable you to manage customer inquiries and support station operations. You must be able to lift 70 lbs and maneuver packages up to 150 lbs safely.
How to Apply
If you’re ready to take on a leadership role in customer service at FedEx Canada, click the button below to apply.
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Job Summary & Tips for Applying
Highlight Customer Expertise: Showcase your experience handling complex inquiries and acting as a subject-matter resource on service features and customs requirements.
Demonstrate Leadership & Mentoring: Provide examples of mentoring colleagues, improving processes, and modeling Best Practices in a fast-paced environment.
Emphasize Technical Skills: Detail your proficiency in Microsoft Word/Excel, DG certification, and ability to manage package handling safely.