Specialist (Full-Time, Part-Time & Part-Time Temporary) – Apple – Canada

Apple Retail is where the best of Apple comes together — and right now, Apple is hiring Specialists across Canada in Full-Time, Part-Time, and Part-Time Temporary capacities. If you’re passionate about technology, people, and delivering a truly one-of-a-kind customer experience, this could be the opportunity you’ve been looking for. Apple Retail isn’t just a job — it’s a place where curiosity is celebrated and every interaction matters.

As an Apple Specialist, you’ll be at the heart of the retail experience — connecting customers with the Apple products and services that enrich their lives. This role blends sales expertise with genuine customer care, and rewards those who love learning, listening, and helping others get the most out of their technology.

About the Role: Apple Specialist

At its core, the Specialist role is about building relationships. You’ll spend your days on the floor of an Apple Retail Store, engaging with customers, understanding their needs, and matching them with the right products and services. You’ll be expected to stay current on Apple’s full product lineup, purchase options, and service offerings so that every recommendation you make is informed and personalized.

Teamwork is central to how Apple Retail operates. Collaboration, shared responsibility, and mutual support are embedded in the culture. You’ll contribute to an inclusive environment by respecting your colleagues’ differences and demonstrating Apple’s core values of inclusion and diversity in everything you do. Whether it’s a busy Saturday afternoon or a quiet weekday morning, your reliability and adaptability keep the store running smoothly.

Benefits and Salary

Apple offers a comprehensive benefits package that goes well beyond the paycheque. Employees receive comprehensive medical and dental coverage, retirement benefits, and discounts on Apple products and services. Apple also provides educational expense reimbursement — including tuition — for formal education that supports your career growth at Apple. Employees may also be eligible to become Apple shareholders through participation in Apple’s discretionary employee stock programs, including restricted stock unit award recommendations and the Employee Stock Purchase Plan. This role may also be eligible for discretionary bonuses or commission payments. Note that pay is determined based on your skills, qualifications, experience, and location — for specific pay details for roles in British Columbia and Ontario, select your store location when applying.

Responsibilities

An Apple Specialist wears many hats throughout a typical shift. From the moment you step onto the floor, you’re an ambassador for the brand — delivering the kind of personalized customer service that keeps people coming back. The role demands both product expertise and genuine human connection.

• Deliver excellent customer service by seeking to understand customer needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to purchase
• Stay proactively informed on Apple’s full range of products, services, purchase options, and Product Zone sales processes
• Support team members throughout the store by sharing product knowledge and assisting in offering ownership opportunities to customers
• Maintain accuracy and follow all operational guidance and store processes
• Assist in other areas of the store as needed, including customer service and support roles across departments
• Foster an inclusive environment by respecting colleagues’ differences and approaching every interaction with curiosity and openness
• Demonstrate Apple’s values of inclusion and diversity through daily behaviour and interactions on the floor

Requirements / Skills

Apple is looking for candidates who are genuinely curious, team-oriented, and eager to grow. You don’t need to be a tech expert to start — what matters most is your passion for helping people, your ability to adapt quickly, and your reliability in a fast-paced retail environment.

• Schedule flexibility to work shifts based on business needs, including nights, weekends, and public holidays
• Language proficiency in written and spoken French if based in Quebec; English required across the rest of Canada (sign language supported)
• Knowledge of Apple products and services — or a genuine enthusiasm to learn quickly
• Customer-focused communication skills — ability to personalize solutions and explain them clearly and confidently
• Comfort in a fast-paced environment where you may be supporting multiple customers simultaneously
• Team mentality — demonstrated shared responsibility and accountability with fellow team members
• Discretion and trustworthiness when handling sensitive or confidential customer information, in line with Apple’s core values

How to Apply

Ready to join one of the world’s most iconic brands? Submit your resume directly through Apple’s official careers portal. Browse available store locations across Canada and find the posting that fits your schedule and availability. Applications are reviewed on an ongoing basis, so don’t wait — take the first step toward your next chapter at Apple Retail today.

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