Software Development Engineer II – Amazon Connect – Vancouver, BC

Amazon Web Services (AWS) is seeking a passionate Software Development Engineer II to join the Amazon Connect team in Vancouver, BC. Amazon Connect is a disruptive cloud-based contact center platform that leverages AI, ML, and AWS services to help companies worldwide deliver seamless and personalized customer service experiences.

This role offers the opportunity to design, build, and scale innovative solutions that will directly impact millions of customers daily. If you’re motivated to solve complex engineering problems and want to play a key role in transforming how businesses interact with their customers, this could be the perfect opportunity.

About the Role

As a Software Development Engineer II, you’ll be responsible for end-to-end software design and development, from requirements gathering to scalable architecture and resilient implementations. You’ll work across the stack, touching areas like modern web development, distributed systems, AI/ML, and big data, while collaborating closely with senior technical leaders across AWS.

This role will challenge you to innovate, optimize, and deliver highly reliable systems while keeping a strong focus on the customer experience. By joining Amazon Connect, you’ll contribute to a rapidly growing business positioned to disrupt the customer contact center industry.

Benefits and Salary

Amazon offers competitive total compensation packages, including:

• Base salary from $114,800 to $191,800 per year, depending on skills and experience
• Equity, sign-on bonuses, and performance-based compensation
• Comprehensive health, dental, vision, and life insurance
• Retirement savings plans and employee stock purchase options
• Generous paid time off, holidays, and flexible work arrangements
• Mentorship, training, and career advancement opportunities

Requirements / Skills

• 3+ years of non-internship professional software development experience
• 2+ years of experience with system design and scalable architectures
• Proficiency in at least one programming language (e.g., Java, C++, Python, etc.)
• Strong foundation in computer science fundamentals (data structures, algorithms, OOP)
• Experience with distributed systems, SOA, or cloud-based platforms
• Bachelor’s degree in Computer Science or equivalent experience (preferred)

Responsibilities

• Design, develop, and deliver scalable, resilient software solutions for Amazon Connect
• Work across the stack: web technologies, AI/ML, databases, and big data
• Collaborate with senior engineers, product managers, and cross-functional AWS teams
• Conduct code reviews, write tests, and ensure software quality standards
• Drive innovation in customer contact center technology using AWS services

How to Apply

Excited to shape the future of customer engagement technology? Apply now through the official Amazon Careers page below.

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