Service Advisor – Tesla – Saint-Bruno, QC

Tesla is on the hunt for a bilingual Service Advisor to join its world-class service team in Saint-Bruno, Quebec. As one of the most forward-thinking automotive brands on the planet, Tesla offers a truly unique environment where cutting-edge electric vehicle technology meets exceptional customer care. If you’re someone who thrives on solving problems, communicating clearly, and delivering top-tier service, this could be the role you’ve been waiting for.

In this full-time position, you’ll be the vital link between Tesla’s customers and its technical team. Every day brings a mix of client communications, vehicle coordination, and hands-on interaction with Tesla’s dealer management systems — all in a fast-paced, high-accountability environment where attention to detail truly matters.

About the Role: Service Advisor

As a Service Advisor at Tesla, you’ll be responsible for handling customer concerns across multiple channels — phone, email, and in-person visits. You’ll work closely with shop foremen and service managers to ensure that every vehicle issue is diagnosed, communicated, and resolved efficiently. Accurately logging data into the Dealer Management System and keeping customers informed at every step are central parts of this role.

You’ll also play an important role in vehicle coordination prior to delivery, ensuring every car meets Tesla’s high standards before it leaves the service centre. The position requires strong bilingual communication skills — the successful candidate will communicate daily in English with staff and clients outside of Quebec, while operating in a French-language environment locally.

Benefits and Salary

Tesla offers competitive hourly pay depending on experience level: Service Advisor I earns $18.00–$27.00/hour, Service Advisor II earns $20.00–$30.00/hour, and Service Advisor III earns $23.20–$34.80/hour, plus cash and stock awards. As a full-time Tesla employee, you’re eligible from day one for company-paid health, dental, vision, life, and disability insurance, an RRSP with employer match, Employee Stock Purchase Plans, an Employee Assistance Program, Parental Success Programs, flexible sick and vacation time, paid holidays, the Tesla Babies program, Tesla product perks, and fitness discounts.

Responsibilities

At Tesla, the Service Advisor is the face of the service experience. You’ll manage everything from first contact to final delivery, ensuring customers receive timely, accurate, and professional communication throughout the service process. These responsibilities reflect Tesla’s commitment to both technical excellence and outstanding customer satisfaction.

• Respond promptly to phone calls, emails, and walk-in customers to address concerns with the highest level of attention
• Return missed calls and emails within no less than 5 minutes to maintain Tesla’s service standards
• Assess technical issues and determine whether they can be resolved remotely, escalating immediately to the Shop Foreman or Service Manager when required
• Record accurately all issues and customer data into the Dealer Management System with meticulous attention to detail
• Process transactions in the system and walk customers through vehicle corrections with a clear summary
• Communicate estimated completion times and provide regular updates and follow-through on each customer’s vehicle
• Coordinate pre-delivery details to ensure every vehicle meets Tesla’s quality standards before it’s returned to the customer

Requirements / Skills

Tesla is looking for a candidate who brings both automotive knowledge and a genuine passion for customer service. The ideal person is equally comfortable navigating technical conversations and managing client relationships with professionalism and efficiency. Bilingualism is an asset given the Quebec location and the requirement to work with English-speaking staff and clients across Canada.

• Automotive knowledge — familiarity with maintenance and repair methods, parts, tools, and materials used in vehicle servicing
• Hands-on tool experience — comfort with hand power tools, shop tools, and automotive and electrical test equipment
• Basic automotive techniques — understanding of standard repair and servicing processes
• English communication skills — ability to communicate daily in English with staff and clients outside of Quebec
• Tech proficiency — experience with Dealer Management Systems, Outlook, and MS Office
• Valid driver’s licence — must hold a current Class 5, G, or G2 Canadian licence

How to Apply

Ready to bring your service expertise to the world’s leading electric vehicle brand? Apply directly through Tesla’s official careers portal using the button below. Make sure your application highlights your automotive background and customer service experience — Tesla receives a high volume of applicants and a well-tailored submission will help you stand out.

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