Senior Technical Program Manager II, Applied AI – Google – Waterloo, ON

Google’s Applied AI team is doing something genuinely exciting — building conversational AI agents deployed at enterprise scale that deliver real-world impact. From powering large call centre environments to transforming fast food ordering through their Food AI agent, this team is at the frontier of how enterprises connect with customers. Now, they’re looking for a Senior Technical Program Manager II to join them in Waterloo, Ontario (with flexibility to work from Chicago, New York, or Sunnyvale as well).

This is a senior, high-visibility role where you’ll serve as the operational backbone of deployment pods — translating complex AI and GenAI-native technical builds into high-impact business solutions for some of the world’s largest enterprises. If you thrive at the intersection of technical program management, stakeholder leadership, and cutting-edge AI, this opportunity is genuinely rare.

About the Role: Senior Technical Program Manager II, Applied AI

In this role, you’ll function as the definitive centre point for customer reviews and cross-functional coordination within the Applied AI deployment pod. You’ll partner closely with technical Directly Responsible Individuals (DRIs) and the Leadership Team to maintain a transparent program management state across every account — architecting a standardized Customer Health Hub that surfaces real-time metrics like Resolution Rate, Latency (TTFT), and Eval Scores. Your work ensures enterprise customers move from pilot phases to full-scale production with startup-like velocity.

You’ll act as the hub connecting Solution Architecture, Agent Engineering, and Product stakeholders, allowing technical DRIs to focus on building while you drive the roadmap, risk mitigation, and executive reporting. Weekly account audits, global portfolio reviews, and LLM validation pipelines are all part of your mandate. You’ll also have the unique opportunity to collaborate directly with model builders at Google DeepMind and Vertex, working alongside brilliant AI leaders on Global 1000 customer engagements.

Benefits and Salary

Google offers a competitive total compensation package for this full-time role. For Canadian applicants based in Waterloo, ON, the base salary range is CAD $240,000–$246,000, plus bonus, equity, and benefits. For US-based applicants, the base salary range is USD $227,000–$320,000 (location-dependent), also plus bonus, equity, and benefits. Google’s benefits package is well known for its comprehensiveness — visit Google’s careers page to learn more about what’s included.

Responsibilities

This role demands a highly credible technical leader who can simultaneously manage complex cross-functional programs, drive customer-facing reviews, and maintain rigorous oversight of AI agent deployments at enterprise scale. You’ll be expected to bring both strategic vision and hands-on operational discipline to every account in the portfolio.

• Serve as operational lead within the deployment pod, driving startup-like velocity to move enterprise customers from pilot to full-scale production
• Architect and maintain a standardized Customer Health Hub that surfaces real-time metrics including Resolution Rate, Latency (TTFT), and Eval Scores for every account
• Lead portfolio reviews with leadership, ensuring global consistency across accounts and maintaining a transparent program management state
• Conduct weekly audits to evaluate technical friction and stakeholder complexity, ensuring no critical deployment hits a bottleneck
• Lead implementation of eval pipelines and testing frameworks, validating every LLM prompt or reasoning update against golden datasets to prevent regressions in agent accuracy, persona alignment, and brand voice
• Monitor agent health using specialized dashboards, tracking mission-critical KPIs such as accuracy, hallucination rates, and latency
• Connect stakeholders across Solution Architecture, Agent Engineering, and Product to ensure technical DRIs remain focused on building while TPMs drive roadmap and risk mitigation
• Establish a reliable cadence for decision making, prioritization, and resource management with measurable, organization-wide impact

Requirements / Skills

Google is looking for a candidate who brings deep expertise in both technical program management and AI/GenAI architectures — someone who is equally comfortable in the boardroom with enterprise customers and in the weeds of technical roadmaps. A background in leading complex, cross-functional programs with measurable outcomes is essential to succeeding in this role.

• Bachelor’s degree in a technical field, or equivalent practical experience
• 10 years of experience in program management, demonstrating ownership of outcomes and decision-making
• Experience with AI Agents and GenAI-native architectures — this is a core requirement, not a nice-to-have
• Customer interaction leadership — proven ability to lead and align enterprise customer engagements
• Technical roadmap development — experience building and driving complex technical roadmaps
• Cross-functional project leadership — 10+ years managing complex, multi-team or multi-stakeholder programs (preferred)
• Stakeholder influence — ability to solve ambiguous problems and influence across all levels of an organization

How to Apply

If you’re ready to work at the frontier of enterprise AI deployment with one of the world’s most innovative technology companies, don’t miss this opportunity. Apply directly through the official Google Careers posting to be considered for this Senior Technical Program Manager II, Applied AI position.

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