Senior Customer Success Manager (Transformation Advisor) – Amazon Web Services – Canada

If you’re a strategic thinker who thrives at the intersection of cloud technology, business transformation, and executive leadership, Amazon Web Services (AWS) has an exceptional opportunity for you. The Senior Customer Success Manager (Transformation Advisor) – Financial Services role is a high-impact, strategic position that places you at the heart of Canada’s most complex financial institution transformations. This is not a support or sales role — it is a seat at the table where multi-year cloud and AI transformation strategies are shaped and executed.

In this role, you’ll serve as the primary point of accountability for your clients’ cloud and AI transformation journeys, guiding Canada’s leading financial institutions through migrations, platform launches, and organizational change. You’ll work closely with C-suite executives, boards of directors, and cross-functional teams — translating complex technology solutions into compelling business cases and ensuring every AWS investment delivers real, measurable value.

About the Role: Senior Customer Success Manager (Transformation Advisor)

As the go-to strategic partner for some of Canada’s most prominent financial institutions, you will own the end-to-end customer relationship — from initial strategy through to full execution. You’ll collaborate across AWS Sales, Solutions Architecture, Professional Services, and Partner teams to ensure alignment and accelerate the realization of value for your clients. Whether you’re co-leading an innovation summit, advising on cloud migration of critical workloads, or helping a client build the governance models needed for sustainable transformation, your work will have a direct impact on how major financial institutions operate and compete.

This position demands both deep technical fluency and exceptional executive communication skills. You need to understand cloud architecture well enough to earn the trust of engineers, while simultaneously being able to frame an AI solution as a strategic business case for a CFO. Operating within large, matrixed financial services organizations, your ability to align stakeholders, manage complex programs, and mitigate systemic risks will be critical to your success — and to theirs.

Benefits and Salary

AWS Canada is known for offering a comprehensive and competitive total rewards package. Employees benefit from a strong work-life balance culture with flexibility built into the working model. AWS invests heavily in mentorship and career development resources, including knowledge-sharing programs and continuous learning opportunities. The company also fosters an inclusive team culture through employee-led affinity groups and company-sponsored inclusion events. Additionally, AWS supports employees through the full application and onboarding journey, including workplace accommodations for those who need them.

Responsibilities

This role is as dynamic as it is strategic. On any given day, you might be translating a complex AI solution into a CFO-ready business case, coordinating a multi-team program review, or leading an executive co-innovation summit. These responsibilities collectively ensure your clients extract maximum value from their AWS cloud investments and transform their organizations from the inside out.

• Drive measurable outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches
• Identify and remove systemic barriers that stall financial institutions on their transformation journeys, helping clients build governance, operating models, and data infrastructure for sustainable progress
• Initiate and lead executive-level engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level and above
• Provide program-wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure clients realize the full value of their AWS investment
• Develop repeatable mechanisms and contribute to internal enablement, mentoring peers to raise the standard for how AWS delivers customer success in Canada
• Align cross-functional AWS teams including Sales, Solutions Architecture, Professional Services, and Partners to deliver a cohesive client experience
• Maintain direct relationships with C-suite executives and board-level stakeholders at client organizations, serving as the primary point of accountability

Requirements / Skills

AWS is looking for a seasoned professional who combines strategic business acumen with solid cloud and AI transformation expertise. The ideal candidate has navigated large, complex financial institutions, understands the regulatory landscape, and knows how to communicate effectively from the boardroom to the engineering team. Diverse career paths are welcomed and encouraged — AWS values what makes you unique.

• Large-scale digital or cloud transformation experience — proven track record leading multi-workstream programs from strategy to execution
• Executive relationship management — demonstrated experience engaging with VPs, Directors, and C-suite stakeholders within complex, matrixed organizations
• Financial services sector knowledge — including regulatory environments, compliance requirements, and digital banking trends
• Program management proficiency — applying structured delivery methodologies and risk mitigation practices across complex programs
• Cloud and AI fluency — working knowledge of cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches
• Bilingual in French and English — required due to regular interaction with French-speaking stakeholders across Canada and global Amazon entities
• AWS certification (preferred) — such as AWS Solutions Architect or equivalent cloud technology certification

How to Apply

Ready to take on one of the most impactful strategic roles in Canadian cloud technology? Apply directly through the official Amazon Jobs posting and take the first step toward shaping the future of financial services in Canada with AWS. Make sure your resume highlights your transformation program leadership experience, executive engagement history, and any cloud or financial services background. Bilingual candidates are strongly encouraged to apply.

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