Restaurant Team Member – Tim Hortons – Ottawa, ON
Location: Ottawa, ON | Company: Tim Hortons
Tim Hortons at 1950 Walkley Road in Ottawa, Ontario is looking for a Restaurant Team Member to join their crew. Whether you’re greeting guests at the counter or crafting the perfect iced capp, this role puts you at the centre of the guest experience — and no previous experience is required to get started.
This is a full-time position with flexible scheduling options and full training provided. If you enjoy working with people and thrive in a fast-paced setting, this could be a solid fit for you.
About the Role: Restaurant Team Member
As a Restaurant Team Member at Tim Hortons, your main focus will be delivering a warm, welcoming experience for every guest who walks through the door. You’ll be taking orders, preparing food and beverages, keeping the restaurant clean, and collaborating with your teammates to keep things running smoothly during every shift.
Tim Hortons is deeply involved in the communities it serves — through initiatives like Smile Cookies, Tim Hortons Foundation Camps, and Timbits Youth Sports programs. Being part of this team means being part of something bigger than just a shift.
Benefits and Salary
This position offers a wage of $17.60/hour. Team members also enjoy free coffee or tea while on shift, discounted food, and access to a scholarship program that has seen winners from these very stores. Tim Hortons also promotes from within, so those who work hard have a real path to leadership roles.
Job Details
📌 Job Type: Full-Time
🏢 Company: Tim Hortons
📍 Location: 1950 Walkley Road, Ottawa, ON
💰 Pay: $17.60/hour
Responsibilities
Day-to-day, a Restaurant Team Member at Tim Hortons keeps guests happy from the moment they walk in. These responsibilities are the foundation of a great guest experience and a well-run location.
- Greet and welcome guests with genuine hospitality, often being the first face they see to start their day
- Take guest orders accurately and operate the cash register
- Prepare and complete orders including coffees, iced capps, donuts, and other menu items
- Maintain cleanliness and organization throughout the restaurant
- Collaborate with teammates to ensure smooth service and a positive atmosphere for guests
Requirements / Skills
Tim Hortons isn’t looking for a lengthy résumé — they’re looking for the right attitude. The ideal candidate genuinely enjoys interacting with people and is ready to show up reliably for full-time shifts.
- Passion for hospitality and a commitment to delivering exceptional guest experiences
- Team-oriented mindset with a positive attitude in a busy environment
- Full-time availability — note that part-time and student positions are already filled
- No prior experience required — full training is provided on the job
How to Apply
To apply, use the official link below to submit your application through the Tim Hortons hiring portal. Make sure your contact information is up to date before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Restaurant Team Member role at Tim Hortons in Ottawa is perfect for candidates who excel in customer service, teamwork, and working in a fast-paced environment. On your resume, emphasize any experience with food service, retail, or hospitality, your reliability, and your ability to stay organized during busy periods. If you’ve previously worked in a customer-facing role, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like guest experience, cash handling, and team collaboration that appear in the posting. Quantify your achievements where possible (e.g., “served 80+ customers per shift” or “maintained a clean workspace throughout busy rushes”). Write a brief cover letter expressing your genuine interest in Tim Hortons and why you’re looking forward to contributing to the team in Ottawa. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Tim Hortons‘ community programs, values, and reputation in Canada beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your customer service and teamwork skills. Common questions may include scenarios about handling a difficult customer, working under pressure, or contributing to a team. Dress neatly for a quick-service restaurant environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, shift expectations, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.