Project Engineer / Analyst – Customer Experience – FedEx Canada – Mississauga, ON

As a Project Engineer / Analyst – Customer Experience with Federal Express Corporation Canada in Mississauga, ON, you will provide technical direction and project leadership for initiatives tied to Revenue Operations, GTS, Customer Service, Sales, and Customer Technology. This professional, full-time role focuses on translating business needs into actionable projects that improve customer experience and operational performance.

You’ll act as the primary business liaison between ITD and multiple business units, leading research and analysis, advising management, and preparing recommendations that support strategic, tactical, and annual business plans.

About the role: Project Engineer / Analyst – Customer Experience

In this position, you’ll lead cross-functional projects end-to-end—covering systems design, capital and expense planning, forecasting, and project management. You’ll analyze complex data, model decisions, and deliver proposals that help optimize customer-facing processes across call centres, sales planning, revenue operations, and GTS regulatory environments.

You’ll work closely with planning teams and senior stakeholders, providing expert guidance, prioritizing initiatives, and ensuring projects align with business objectives. Strong communication, analytical thinking, and the ability to manage multiple priorities are essential.

Benefits and Salary

This posting does not list salary or benefits details. It is a full-time professional role with some travel required.

Responsibilities

• Provide technical direction and project leadership for customer experience initiatives
• Serve as the primary liaison between ITD and business units
• Lead research, analysis, and decision modelling to support planning
• Prepare recommendations and proposals for strategic and annual plans
• Support projects across Revenue Operations, GTS, Customer Service, Sales, and Customer Technology
• Advise management and planning teams with data-driven insights
• Plan, prioritize, and organize workstreams to meet business objectives

Requirements / Skills

• Bachelor’s degree (Business, Computer Science, Industrial Engineering, Mathematics, or quantitative discipline)
• Master’s degree (MBA) preferred
• 5+ years professional experience (industrial engineering, information systems, large project management, decision modelling)
• Knowledge of GTS regulatory processes, call centre environments, sales planning, or revenue operations
• Experience with capital/expense planning, forecasting, and systems design
• Strong analytical, communication, and interpersonal skills
• Ability to manage multiple priorities and complex stakeholders

How to Apply

If you have experience leading complex, cross-functional projects and enjoy bridging business needs with technical solutions, apply directly through the official FedEx Canada posting.

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