Product Designer II – Tim Hortons – Toronto, ON
Location: Toronto, ON | Company: Tim Hortons
Tim Hortons is looking for a talented Product Designer II to join its digital team in Toronto, Ontario. Operating under Restaurant Brands International — one of the world’s largest quick service restaurant companies — this role puts you at the centre of shaping how millions of Canadians interact with one of the country’s most recognizable brands. If you’re passionate about user-centred design and want your work to reach a massive audience, this is a role worth exploring.
Day to day, you’ll be crafting digital consumer experiences across the Tim Hortons mobile app, self-ordering kiosks, and website. You’ll collaborate closely with product and engineering leads to take ideas from concept through to polished, high-fidelity designs — all while ensuring consistency with established design systems and a genuine focus on the end user.
About the Role: Product Designer II
This position sits within RBI’s growing digital team and covers the full design lifecycle — from information architecture and wireframing to usability testing and final UI delivery. You’ll be expected to manage multiple projects across different platforms while maintaining a high standard of craft and attention to detail. The team operates on a 5-day, in-office schedule at the Toronto office to foster collaboration.
Beyond producing visuals, you’ll facilitate design critiques, contribute to research initiatives, and help align stakeholders around design decisions. Working with developers, product managers, and insights teams, you’ll ensure that every deliverable serves both user needs and business objectives — and that it meets accessibility standards along the way.
Benefits and Salary
This role comes with a base salary range of $110,000 to $140,000, with variance based on experience, education, and skills. In addition to base pay, the position is eligible for an annual discretionary bonus and may qualify for equity grants through the company’s long-term incentive plan. Benefits at RBI are centred on physical, mental, and financial wellness, and include a comprehensive global paid parental leave program, free telemedicine, and mental wellness support.
Job Details
📌 Job Type: Full-Time, In-Office
🏢 Company: Tim Hortons (Restaurant Brands International)
📍 Location: Toronto, ON
💰 Pay: $110,000 – $140,000 per year (base salary)
Responsibilities
As a Product Designer II at Tim Hortons, you’ll own the design process from brief to delivery across multiple digital platforms. Your work will directly influence how guests experience the brand online and in-store, making thoroughness and user empathy essential to everything you do.
- Design and manage digital experiences for the Tim Hortons app, self-ordering kiosks, website, and emerging platforms
- Review and vet product briefs, clarify requirements, and provide design feedback before work begins
- Lead the design lifecycle from concept to high-fidelity UI, including information architecture, user flows, and wireframes
- Facilitate design critiques and working sessions with product, engineering, and cross-functional partners
- Contribute to and maintain design systems, tokens, components, and patterns to ensure platform consistency
- Identify research needs and partner with insights teams to design appropriate usability studies and experiments
- Conduct and synthesize usability tests and evaluative research to inform design decisions
- Iterate on solutions based on feedback, technical constraints, and timeline requirements
Requirements / Skills
The ideal candidate brings 4+ years of product design experience across enterprise, startup, agency, or in-house settings. Tim Hortons is looking for someone who applies user-centric thinking with rigour, communicates design rationale clearly, and thrives in a fast-paced, collaborative environment.
- 4+ years of experience as a product designer in enterprise, startup, agency, or equivalent environments
- Strong grasp of foundational design principles and how they apply to digital platforms and user journeys
- Proficiency with design and prototyping tools such as Figma, Adobe XD, Sketch, and Adobe Creative Cloud
- Accessibility best practices applied consistently across design and digital experience work
- Experience with research platforms such as UserZoom, UserTesting, or dscout
- Familiarity with front-end technologies (HTML/CSS; React is a plus) to collaborate effectively with engineers
- Experience using generative AI as a design aid in prototyping, interface development, and usability evaluation
- Strong communication skills — able to articulate design decisions and influence stakeholders in writing and verbally
How to Apply
To apply, use the official link below to submit your application through LinkedIn. Make sure your resume and portfolio are up to date before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Product Designer II role at Tim Hortons in Toronto is perfect for candidates who excel in user-centred design, design systems, and cross-functional collaboration. On your resume, emphasize any experience with mobile app or kiosk design, proficiency in Figma or similar tools, and your ability to manage complex projects in a fast-paced environment. If you’ve previously worked in digital product design within a consumer-facing brand, make sure to highlight specific projects and the measurable impact of your design decisions.
Resume & Application Tips: Before applying, tailor your resume and portfolio to match the job description. Include keywords like product design, user experience, and design systems that appear throughout the posting. Quantify your achievements where possible (e.g., “reduced user drop-off by 20% through redesigned onboarding flow” or “delivered UI designs across 3 platforms simultaneously”). Write a brief cover letter that speaks to your interest in Tim Hortons‘ digital evolution and your experience designing at scale in Toronto. Double-check your application for errors and ensure your portfolio link is working.
Interview Preparation: If selected for an interview, research Tim Hortons‘ digital products, recent app updates, and RBI’s broader brand strategy. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your design process, stakeholder communication, and usability research experience. Common questions may include scenarios about handling competing deadlines, presenting design rationale, and iterating under technical constraints. Dress professionally for a tech and quick service restaurant environment, arrive 10–15 minutes early, and bring printed copies of your resume and portfolio. Prepare thoughtful questions about the team structure, design tooling, and how design decisions are prioritized. Follow up with a thank-you email within 24 hours.