Operator – Hillebrand Gori (DHL) – Delta, BC

Hillebrand Gori, LLC is on the lookout for a motivated and experienced Operator to join their growing team in Delta, British Columbia. As a globally recognized logistics powerhouse, Hillebrand Gori specializes in delivering world-class supply chain solutions — and this is your chance to be a key part of that mission. If you have a background in freight forwarding and thrive in a fast-paced, collaborative environment, this opportunity was made for you.

In this role, you’ll sit at the intersection of operations, sales, and customer service — coordinating ocean freight forwarding, managing shipment documentation, and building strong relationships with both internal teams and external clients. The position offers a hybrid work environment, giving you the flexibility to balance in-office collaboration with remote productivity.

About the Role: Operator

As an Operator at Hillebrand Gori, your primary focus will be supporting and administering Ocean Freight (OFR) Operations and Customer Service plans and processes. You’ll be responsible for ensuring the smooth flow of goods and information across customers’ global supply chains — from booking and documentation through to tracking and reporting. This role demands someone who is detail-oriented, proactive, and capable of juggling multiple priorities with confidence.

You’ll work closely with internal departments including operations, sales, and procurement, as well as directly with customers to maintain and enhance business relationships. You’ll also play a role in optimizing productivity and resource management, identifying recurring issues and recommending process improvements to increase efficiency across OFR operations.

Benefits and Salary

Hillebrand Gori offers a comprehensive total compensation package ranging from $51,431 to $85,718 CAD, which includes a competitive salary and bonus plan. Employees also enjoy a generous PTO plan, an RRSP plan, and a hybrid work environment. Beyond compensation, you’ll be part of a diverse and inclusive culture that genuinely invests in the growth and development of its people.

Responsibilities

The Operator role at Hillebrand Gori covers a wide range of logistics and customer service functions. Day-to-day, you’ll be managing ocean freight documentation, coordinating with carriers and clients, and ensuring that shipments move efficiently through the supply chain. These responsibilities are central to delivering the seamless logistics experience that Hillebrand Gori’s clients depend on.

• Support administration of Ocean Freight (OFR) Ops and Customer Service plans and processes for internal and external customers
• Gather and provide requirements to the freight control centre and assist the operations team with operational performance details and instructions
• Manage allocation and reservations of freight on planned line haul routes
• Ascertain domestic and international freight rates based on analysis of tariff rates, freight classifications, delivery schedules, and deadlines
• Respond to customer queries and participate in client visits to maintain strong business relationships and support customer retention
• Prepare and submit relevant documents for shipping tenders and handle day-to-day shipment documentation
• Track account performance and provide monthly reports to team members
• Create and confirm transport orders, perform and optimize bookings within the OFR product area
• Prepare, control, and distribute all required Import/Export documents and update customs shipment information
• Identify performance issues among suppliers and propose solutions to improve performance and resolve customer incidents

Requirements / Skills

Hillebrand Gori is looking for a candidate who brings both technical logistics knowledge and strong interpersonal skills to the table. The ideal Operator is someone who can manage complex documentation workflows while also communicating effectively with customers and cross-functional teams. A background in freight forwarding or supply chain is essential for hitting the ground running in this role.

• Bachelor’s Degree or equivalent experience/qualification in a relevant field
• 2+ years of experience in freight forwarding, logistics, or supply chain operations
• Detail-oriented with strong follow-up skills to ensure nothing falls through the cracks
• Strong communication skills — written and verbal — for client interactions and internal collaboration
• Proficiency in Microsoft Office tools including Excel, Outlook, and Teams
• Ability to identify recurring issues and suggest practical improvements to work methods and processes

How to Apply

Ready to take your logistics career to the next level with a global leader? Submit your application directly through the official Hillebrand Gori careers page. Make sure your resume highlights your relevant experience in freight forwarding and supply chain operations — and don’t miss the chance to be part of a team delivering world-class logistics solutions across the globe.

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