Operations Manager – Amazon – Hamilton, ON
Location: Hamilton, ON | Company: Amazon
Amazon’s world-class fulfilment network is on the lookout for an Operations Manager to join their team in Hamilton, Ontario. This is a high-impact leadership role at the heart of one of the most dynamic logistics operations in the country — one that delivers millions of packages to Canadian customers every single day. If you’re a driven leader with a passion for people, process, and performance, this could be the career move you’ve been waiting for.
In this role, you’ll be overseeing a large team of salaried and hourly associates, guiding them through their shifts with a focus on safety, quality, attendance, and operational excellence. You’ll leverage data and analytical problem-solving to continuously drive improvements, while ensuring that customers receive their orders on time and to the right location.
About the Role: Operations Manager
Amazon’s fulfilment workflow spans three critical stages: the first mile (product storage and order readiness), the middle mile (transportation to your region), and the last mile (delivery to the customer’s door). As an Operations Manager, you’ll play a central role across these workflows, leading large-scope projects and building productivity plans that align with both site and regional business goals.
This position demands a collaborative mindset — you’ll partner closely with cross-functional support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources. Physical stamina is also part of the job, as you’ll be working in a dynamic warehouse environment with variable temperatures, noise levels, and physical demands throughout your shift.
Benefits and Salary
Amazon offers a competitive base salary range of $98,900 to $165,200 CAD annually for this position in Hamilton, Ontario. As a total compensation employer, the package may also include sign-on payments and Restricted Stock Units (RSUs). Final compensation is determined based on experience, qualifications, and location. Additional benefits include comprehensive health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and a variety of wellness resources to support overall health and well-being.
Job Details
🏢 Company: Amazon Canada Fulfillment Services, ULC
📍 Location: Hamilton, ON
🆔 Requisition ID: 3189647
💰 Pay: $98,900 – $165,200 CAD annually
Responsibilities
As an Operations Manager at Amazon, your day-to-day will be fast-paced and purpose-driven. You’ll be the engine behind a large, diverse workforce — coaching leaders, executing strategic plans, and making real-time decisions that directly affect customer satisfaction across Canada.
- Support, mentor, and motivate a team of salaried and hourly associates to maintain peak performance across all shifts
- Lead large-scope projects with measurable site and regional impact, driving continuous operational improvement
- Build and execute productivity plans through forecast reviews, identifying productivity requirements, and load-balancing with fellow leaders
- Manage safety, quality, productivity, and customer delivery commitments to consistently meet Amazon’s high standards
- Collaborate cross-functionally with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to develop and implement business plans
- Work a flexible schedule including weekends, nights, and holidays as required by operational needs
- Perform physical duties including lifting up to 49 lbs, standing/walking for up to 12 hours, and navigating a dynamic warehouse environment
Requirements / Skills
Amazon is looking for a seasoned people leader who thrives in high-volume, high-accountability environments. The ideal candidate brings both strategic thinking and hands-on leadership experience, with the ability to balance data-driven decisions with genuine team engagement.
- 3+ years of employee and performance management experience, demonstrating a track record of developing and motivating teams
- Bachelor’s degree or equivalent, or 2+ years of Amazon blue badge/FTE experience in lieu of formal education
- Flexible availability to work varying shifts including nights, weekends, and holidays as business needs demand
- 1+ years of experience with performance metrics, process improvement, or lean techniques is considered a strong asset
How to Apply
Ready to lead at scale and make a real difference in how Canada shops? Apply directly through the official Amazon job posting to be considered for this exciting Operations Manager opportunity in Hamilton, Ontario. Only candidates selected for an interview will be contacted regarding their application status.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Operations Manager role at Amazon in Hamilton is perfect for candidates who excel in people leadership, operational strategy, and data-driven decision-making. On your resume, emphasize any experience with large-team management, productivity planning, and cross-functional collaboration, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in fulfilment, logistics, or warehouse operations, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like performance management, process improvement, and lean operations that appear in the posting. Quantify your achievements where possible (e.g., “managed a team of 50+ associates” or “reduced shift downtime by 15% through process improvements”). Write a brief cover letter expressing your genuine interest in Amazon and why you’re excited about this opportunity in Hamilton. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Amazon‘s Leadership Principles, recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership, analytical problem-solving, and team development skills. Common questions may include scenarios about managing underperformance, handling high-pressure operational situations, and driving productivity improvements. Dress appropriately for a logistics and operations environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
