Operations Administrator II – FedEx – Edmonton, AB

Responsible for performing the clerical and administrative functions for hub and station operational areas, you will support linehaul coordination, records management, quality assurance, and customer service. You will tend to damaged and incorrectly addressed packages in a timely manner to optimize delivery time and serve as a customer’s first line of contact for various issues.

This Part Time, Regular role in Facility Operations requires strong time management, organizational skills, and attention to detail in a fast-paced distribution center environment. You will perform data entry, handle phone and email inquiries, and ensure accurate documentation to achieve daily assignments and goals.

About the role: Operations Administrator II

As an Operations Administrator II, you will perform clerical and administrative support across hub and station operations, including linehaul support, records management, and quality assurance tasks. You will tend to damaged or misaddressed packages promptly, optimizing delivery processes and maintaining high standards in package handling.

You will serve as a first line of contact for customers and internal teams, responding to inquiries professionally. Your role includes typing, data entry and review, use of Microsoft Office and web-based applications, and supporting fast-paced operational workflows. Experience in dock operations or distribution center settings is preferred but not required.

Benefits and Salary

Part-Time Employment & Temporary Assignment: This temporary position (up to one year) offers an opportunity to gain hands-on experience in facility operations. Federal Express provides a supportive environment, inclusive workplace practices, and training to help you perform clerical and administrative duties effectively.

Professional Development & Inclusive Culture: You will build expertise in data entry, records management, and customer service within a global logistics leader. FedEx’s commitment to inclusion ensures accommodations are available during recruitment and on the job, fostering career growth even in a Part Time role.

Requirements / Skills

Core Administrative & Customer Service Skills: High School Diploma or GED required. Two (2) years of customer service, clerical, or related experience required; distribution center or dock operations experience preferred. You will perform typing, data entry and review, and use phone, copier, fax, Microsoft Office, and web-based applications.

Time Management & Accuracy: Excellent time management, organizational, and multi-tasking skills are necessary to handle various tasks and shifting priorities in a fast-paced environment. High attention to detail and accuracy is critical to meet daily assignments and quality assurance standards.

• High School Diploma or GED required
• Two years of customer service, clerical, or related experience required; dock or distribution center experience preferred
• Typing, data entry and review skills; use of phone, copier, fax
• Software skills: Microsoft Office suite and web-based applications
• Customer service skills to respond effectively and professionally to requests
• Strong time management, organizational, and multi-tasking skills in a fast-paced environment
• Attention to detail and accuracy for records management and quality assurance
• Ability to adapt to shifting priorities and complete mandatory training

How to Apply

If you’re ready to support Facility Operations as an Operations Administrator II and leverage your administrative and customer service skills in a fast-paced logistics environment, click the button below to apply through FedEx’s careers site.

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